Staff Development/Education Manager - Registered Nurse (RN) - Ambulatory

Boston Medical Center; United States; On-site; USD 80,000 - 143,000; Full time

Benefits offered by this job

Competitive salary

Free parking

Bus pass subsidy

Wellness center

Tuition assistance

Health benefits

Retirement plan

Job summary

GBMC Health Partners seeks a Staff Development Manager to lead interdisciplinary education, clinical practice enhancement, and quality improvement with a focus on patient safety. Under limited supervision, you’ll develop, implement, and evaluate staff education programs, fostering a culture of high reliability and evidence-based practice.

You will assess learning needs, oversee onboarding, and collaborate across departments to advance performance improvement and safe patient care.

Qualifications

• Bachelor's degree in nursing required; master's degree in nursing education preferred.
• Minimum 5 years of related clinical experience in healthcare; ambulatory experience preferred.
• Current Maryland RN license; Lean Six Sigma Green Belt within 1 year; CPR certified; CPR instructor within 6 months; MD driver's license.
• Excellent interpersonal, organizational, verbal and written communication; problem solving and team facilitation.
• Knowledge of nursing and adult educational theories to assess, plan, implement and evaluate education.
• Ability to develop and evaluate educational programs and assess staff learning needs; proficient with MS Office and LMS.
• Experience in quality improvement, patient safety education, and interdisciplinary collaboration.

Responsibilities

• Assess learning needs annually across multiple staff classifications and document gaps.
• Plan and develop outcomes and content reflecting current evidence and adult learning principles.
• Implement learning plans and adapt materials to learner level, needs, and culture.
• Facilitate onboarding and orientation for GBMC Health Partners staff and preceptor programs.
• Consult with leaders to address problems and develop improvement strategies.
• Evaluate learning activities using valid instruments and revise accordingly.
• Oversee orientation programs and collaborate on competency-based training.
• Support quality improvement, patient safety education, and policy development.
• Participate in accreditation activities and disseminate lessons learned.

Skills

Interpersonal communication

Verbal communication

Written communication

Problem solving

Team facilitation

Nursing knowledge

Adult education theory

Learning Management Systems

Data analysis

Education

Bachelor's degree in Nursing

Master's degree in Nursing Education

Tools

RCAs/FMEAs

Job description

The Staff Development Manager supports the organization in advancing high-reliability, staff development, and a culture of safety. Under limited supervision, provides leadership in the development, assessment, management, and evaluation of interdisciplinary professional practice, clinical education, quality improvement, patient and staff safety, and the integration of research into practice with the development/integration of measurement outcomes. Assists interdisciplinary leadership in the development of organizational and departmental initiatives in the areas of clinical practice, staff development, customer service, education, research, and performance improvement.

Responsible for utilizing principles of adult learning in the assessment, planning, implementation, and evaluation phases of the educational process for clinical and non-clinical staff. Serves as a resource for clinical staff in the delivery of safe patient care. Leads the planning, development, coordination, and evaluation of educational programs.

Education

Bachelor's degree in nursing required; master's degree in nursing education preferred or a commitment to attain a master's degree within 5 years.

Experience

A least 5 years of related/clinical experience in a healthcare environment; experience with educational programming, evidence-based practice, and/or research. Ambulatory experience is preferred.

Licensures, Certification

Current Maryland RN license Lean Six Sigma Green Belt (LSSGB) within 1 year CPR certified; CPR instructor within 6 months MD driver's license.

Skills

Excellent interpersonal communication skills necessary to interact effectively with a wide variety of constituents. Excellent organization, verbal and written communication, problem solving and team facilitation skills. Skilled in leading, motivating, and developing others Knowledge of nursing and adult educational theories in order to assess, plan, implement and evaluate quality educational programs Analytic skills necessary in order to develop and evaluate educational programs and assess learning needs of staff. Skilled in using a computer and a variety of personal productivity applications (Excel, PowerPoint, Outlook, etc.) Skilled at building and modifying educational programs in Learning Management Systems, for the adult learner. Management and clinical skills in order to work effectively with executive management, physicians, and other disciplines Ability to exercise judgment in interpreting and applying standards of care, policies, procedures, and processes. Ability to review, analyze and develop clinical summaries of patient charts and identify the need for physician peer review. Knowledge of medical terminology and navigation of electronic medical records. Skill in conducting investigations, including chart reviews and timelines, in order to address customer service, employee safety, patient safety and quality issues. Skill in providing consultation, coaching, and support to clinical and non-clinical staff Ability to facilitate improvement, specifically Comprehensive Systematic Analyses which may include RCAs, ACAs and FMEAs. Familiar with the Model for Improvement – PDSA. Knowledge of process improvement principles and ability to lead teams toward fixing reoccurring issues. Ability to gather, create reports, interpret and analyze data. Ability to manage multiple assignments and effectively organize and prioritize workload Strong working knowledge of outpatient clinical processes.

Principal Duties and Responsibilities

Assessment

Develops and conducts learning needs assessment to staff annually - please note that this role educates multiple classifications within Health Partners, including: Medical Assistants, Patient Services Assistants, Medical Secretaries, Surgical Schedulers, RNs, Sonographers, Physical Therapists, Physicians, etc. Validates identified needs with key stakeholders Documents evidence of professional practice gaps in a manner that facilitates the educational planning process Collects data systematically and purposefully from a variety of sources including direct observation of clinical and non-clinical staff, nurses and the inter-professional healthcare team, professional organizations, regulatory agencies, consumers, healthcare experts, health-related trends, key stakeholders, and legislative venues. Prioritizes data collection activities based on the immediate or anticipated needs of the situation including alignment with organizational strategic goals. Use technologies to facilitate comprehensive assessment of current and future individual and organizational needs.

Planning

Develop outcome goals that reflect competency, learning and change Develops content reflective of the expected outcomes of the current evidence. Uses adult learning concepts and instructional design principles when planning an activity Respects diversity by implementing cultural, ethnic, generational, and other differences when developing learning. Determines appropriate interventions, learnings as a result of differentiating educational practice gaps from individual performance/ system issues. Collaborate with Simulation Center to develop skills training curriculum.

Implementation

Implements a learning plan/ competency in a coordinated and timely manner Adjusts materials and teaching strategies appropriate to the situation and the learner’s developmental level, learning needs, readiness, ability to learn, language preference and culture.

Facilitation

Overseeing onboarding and orientation process for the entirety of GBMC Health Partners Facilitates education of learners to meet their professional development needs. Integrates learning resources into programs that address health and a healthy work environment Role models practices for creating and sustaining positive learning and practice environments Chair the GBMC Health Partners Education Committee.

Consultation

Synthesizes data and information, while incorporating conceptual or theoretical frameworks when providing consultation. Establishes formal and informal consultative relationships that may lead to professional development or mentorship opportunities. Develops recommendations and strategies to address problems and complex issues.

Evaluation

Uses valid and relevant methods and instruments to measure processes and outcomes. Revises learning activities based on evaluation data.

Orientation

Oversee the development and provision of staff orientation through formal education and preceptor programs. Oversee the development of competency-based orientation and preceptor programs for clinical and non‑clinical staff, while adhering to the standards of care and principals of adult education.

Informatics

Works with quality improvement initiatives to improve staff adherence to protocols, better management of knowledge and information, enhanced decision making and communication Participate in evaluating and selecting new technology.

Development of Evidence-Based Clinical Policies & Procedures

Develops age specific and departmental clinical standards, policies and procedures. Provides leadership for collaborative, evidence-based revision of departmental guidelines, protocols, policies and procedures to improve patient outcomes. Provides consultation to staff, and interdisciplinary colleagues.

Quality Improvement and Safety

Participates and assists during onsite accreditation or program survey site visits and delegated credentialing audits. Reviews safety events from the incident reporting system as assigned and triages appropriately for potentially compensable events and reportable events. Ensure follow‑up is appropriate and conducts follow‑up as necessary. Prepares analysis of events and action items Partners and collaborates with clinical, operational, and data teams to monitor trends, identify variation and improvement opportunities and drive sustainable improvement in outcome, process, and patient experience measures. Consults with leadership to follow up on action items required to improve processes identified through analysis and investigation Conducts improvement activities in collaboration with the Performance Improvement Team and independently using tools such as: IHI Model for Improvement, PDSA, A3, 5S. Support patient experience through CG CAHPS data analysis and through facilitating proactive staff customer service education. Support policy development and ensure organizational policies are reviewed and updated as indicated. Provide education to staff and leaders regarding policy management and monitor for adherence. Share the learning broadly from actual and near miss events using story telling techniques.

GBMC Values

• Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities
• Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through
• Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time
• Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others
• Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Pay Range $79,517.04 - $143,130.67 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year.

GBMC has also been named "best place to work!"

At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal.

At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way.

For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest.

Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is covered under Medicare, Medicaid, most private insurance plans.

What We Offer

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan