Staff, Business Process & Commercial Operations Manager

Intuit; Frisco (TX); On-site; USD 154,500 - 225,500; Full time

Job summary

Intuit is seeking a Staff, Business Process & Commercial Operations Manager in Frisco, TX to design and run the systems that govern learning-solutions delivery. You will own the supply chain architecture, finance workflows, and vendor governance, balancing strategic design with hands-on financial work.

The role emphasizes building scalable processes from tribal knowledge, partnering with Finance and Procurement, and driving efficiency in a high-growth environment.

Qualifications

• Experience designing operating models and business process frameworks for complex cross-functional organizations.
• Financial management experience — budget tracking, PO lifecycle management, vendor spend reconciliation, and P&L ownership
• Experience designing and governing supply chain or demand management processes
• Demonstrated ability to build financial tracking infrastructure and reporting models
• Comfort navigating large company Finance and Procurement systems and relationships
• Builder orientation — comfortable walking into ambiguity, finding what exists, and creating structure where none exists
• Strong documentation and systems thinking skills — you translate how things work into repeatable processes
• Experience standing up a new operational function from scratch
• Familiarity with Intuit financial and procurement systems
• Experience in a learning, talent, or professional services organization
• Strong business case development skills
• Prior experience in a high-growth or high-ambiguity environment

Responsibilities

• Design and govern the Expert Excellence supply chain architecture and operating model — defining the process framework, prioritization criteria, and governance standards the delivery team runs against
• Own business process design across the function — map current-state workflows, identify inefficiencies, and implement future-state processes with clear ownership and accountability
• Manage financial operations — vendor contracts, PO lifecycle, CW and FTE spend tracking, and budget reconciliation
• Work directly with Intuit Finance and Procurement as the team's primary point of contact on all financial and vendor matters
• Translate tribal knowledge and manual processes into documented, repeatable systems that scale
• Partner with cross-functional teams to ensure the supply chain integrates cleanly with the broader Expert Excellence operating model

Skills

Operating models

Financial management

Supply chain design

Financial reporting

Finance systems

Ambiguity handling

Documentation

New function setup

Intuit systems

Learning org

Business case development

High-growth experience

Job description

Overview

Join a newly formed team at Intuit building the operational infrastructure that governs how Expert Excellence invests, prioritizes, and delivers learning solutions. As Staff, Business Process & Commercial Operations Manager you will design the systems and processes the team runs on — owning the supply chain architecture, business process design, and the financial governance that keeps the organization operating at scale. This is a builder role for someone who is equally comfortable designing how the business operates and doing the hands‑on financial work required to run it. In the near term that means rolling up your sleeves — much of what you will own today lives in spreadsheets and tribal knowledge. The right candidate sees that as an opportunity, not an obstacle.

Responsibilities

• Design and govern the Expert Excellence supply chain architecture and operating model — defining the process framework, prioritization criteria, and governance standards the delivery team runs against
• Own business process design across the function — map current-state workflows, identify inefficiencies, and implement future-state processes with clear ownership and accountability
• Manage financial operations — vendor contracts, PO lifecycle, CW and FTE spend tracking, and budget reconciliation
• Work directly with Intuit Finance and Procurement as the team's primary point of contact on all financial and vendor matters
• Translate tribal knowledge and manual processes into documented, repeatable systems that scale
• Partner with cross-functional teams to ensure the supply chain integrates cleanly with the broader Expert Excellence operating model

Qualifications

• Experience designing operating models and business process frameworks for complex cross‑functional organizations
• Financial management experience — budget tracking, PO lifecycle management, vendor spend reconciliation, and P&L ownership
• Experience designing and governing supply chain or demand management processes
• Demonstrated ability to build financial tracking infrastructure and reporting models
• Comfort navigating large company Finance and Procurement systems and relationships
• Builder orientation — comfortable walking into ambiguity, finding what exists, and creating structure where none exists
• Strong documentation and systems thinking skills — you translate how things work into repeatable processes
• Experience standing up a new operational function from scratch Preferred
• Familiarity with Intuit financial and procurement systems
• Experience in a learning, talent, or professional services organization
• Strong business case development skills
• Prior experience in a high‑growth or high‑ambiguity environment

Intuit provides a competitive compensation package with a strong pay‑for‑performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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