Staff Assistant I, Airport Station - Orlando (MCO)

American Airlines Inc.; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Health benefits from day one

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines Inc. in Orlando is seeking a Staff Assistant I for the Airport Station. The role supports office operations, onboarding, payroll processing, and vendor coordination within the Airport Stations Team of the Customer Experience Division.

You'll handle multiple duties, coordinate meetings, manage invoices, and assist with travel arrangements and communications. Strong MS Office skills and attention to detail are essential for success in this fast-paced environment.

Qualifications

• Minimum qualifications: High School diploma or GED and prior office/clerical experience.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to meet deadlines and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provides assistance with preparation of management presentations and special projects.
• Administers, reviews, and monitors all local invoices through InvoiceWorks and disseminate as necessary.
• Troubleshoots and escalates office technology issues, including telephone and copier machines.
• Tracks onboarding duties and assists with station event planning and coordination.
• Handles payroll processing in Workbrain for management and support staff.
• Manages records for OSHA, safety, and related compliance.

Skills

Prioritize work

Detail oriented

Organizational skills

Self-motivated

Fast-paced environment

Education

High School diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Staff Assistant I, Airport Station - Orlando (MCO)

Location: Orlando Intl Apt Cust Svc (MCO-CCSC)
Cities: Orlando - FL
Requisition ID: 89233
This job will be posted until 11/11/2026.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Airport Stations Team within the Customer Experience Division.
• Responsible for performing a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations.

What you'll do

• Provides assistance with preparation of management presentations and special projects as required
• Administers, reviews, and monitors all local invoices through InvoiceWorks and disseminate as necessary
• Troubleshoots and escalates office technology issues, including telephone and copier machines
• Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
• Handles payroll processing in Workbrain for management and support staff
• Processes bereavement letters and coordinates local communications and response
• Manages employee parking, including permitting and assignments, as required
• Assists with timekeeping functions, data entry, data verification, reconciliations and filing
• Maintains employee files, as necessary
• Maintains Station meeting plans, including monthly emergency response
• Accesses and manages various periodic reports, including performance, audit, expense, employee engagement and recognition, etc.
• Updates required manualsFiles and maintains all security related items
• Acts as backup for various payroll functions
• Manages records for OSHA, safety, etc. (301's, weekly and annual)Assists with budget preparation and reconciliation, including monthly closeout of landing fees
• Supports auditing activities as required
• Tracks and verifies incentive funds earned
• Liaises with CRE/Facilities and vendors to track local projects, as needed
• Leads/directs work with other support staff, as needed
• Performs other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: Orlando - FL
Requisition ID: 89233

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.