Staff Assistant Family Lodging

1004 Lehigh Valley Hospital; United States; Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Lehigh Valley Health Network is seeking a guest services associate for the Hackerman-Patz House, a hospital-based family lodging facility. You will assist guests, verify information, and maintain a welcoming environment with professional phone etiquette while handling a high volume of calls and reservations.

Responsibilities include check-ins/outs, directing housekeeping, cash handling, donation documentation, and coordination with hospital departments to support patient needs.

Qualifikationen

• 1 year customer service/hospitality type industry.
• Must be 18 years or older.
• Ability to learn and use multiple department software and software systems.
• Displays compassion and empathy.
• Must demonstrate the ability to exercise independent judgment in a variety of staff support.
• Comfortable handling service recovery with guest needs.
• Must have excellent organizational skills.
• Must be able to communicate effectively with all members of the department in a busy environment.
• Compliant with HIPAA and acts ethically with confidentiality.

Aufgaben

• Assists with all guest reservations, including check-ins and check-outs, creating new reservations, extending stays, collecting payments.
• Accomplishing daily tasks such as directing housekeeper, making room keys, balancing the cash journal, and securing storage areas.
• Provides high quality customer service to guests, colleagues, and vendors.
• Maintains relationships with hospital departments to accommodate patients and support their out-patient needs.
• Collecting and soliciting donations (both monetary and in-kind) from guests and the community and documenting.
• Keeps track of supplies and notifies management when inventory is running low.
• Assists with alerting Engineering to any maintenance issues that arise and performing room checks.

Kenntnisse

Customer service

Hospitality

Phone etiquette

Computer skills

Compassion and empathy

Independent judgment

Ausbildung

High School Diploma/GED

Jobbeschreibung

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Assist all guests in a professional, friendly, and responsive manner when they arrive and depart at the Hackerman-Patz House, a hospital-based family lodging facility. Proficient in using a computer to verify information provided by guests and ensure proper phone etiquette while taking high volume of calls. Ensures that guests are eligible to reserve based on their patient's status. Oversees the appearance of the house to create a relaxing, inviting environment.

Job Duties

https://youtu.be/GD67a9hIXUY

• Assists with all guest reservations, including check-ins and check-outs, creating new reservations, extending stays, collecting payments.
• Accomplishing daily tasks such as directing housekeeper, making room keys, balancing the cash journal, and securing storage areas.
• Provides high quality customer service to guests, colleagues, and vendors.
• Maintains relationships with hospital departments to accommodate patients and support their out-patient needs.
• Collecting and soliciting donations (both monetary and in-kind) from guests and the community and documenting.
• Keeps track of supplies and notifies management when inventory is running low.
• Assists with alerting Engineering to any maintenance issues that arise and performing room checks.

Minimum Qualifications

• High School Diploma/GED
• 1 year Customer service/hospitality type industry
• Must be 18 years or older
• Ability to learn and use multiple department software and software systems.
• Strong phone etiquette and computer skills.
• Displays compassion and empathy
• Must demonstrate the ability to exercise independent judgment in a variety of staff support.
• Comfortable handling service recovery with guest needs.
• Must have excellent organizational skills.
• Must be able to communicate effectively with all members of the department in a busy environment.
• Compliant with HIPAA and acts ethically with confidentiality.

Physical Demands

• Lift and carry 25 lbs.
• frequent sitting/standing, frequent keyboard use
• *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift: Day Shift

Address: 1260 S Cedar Crest Blvd

Primary Location: Hackerman-Patz House

Position Type: Onsite

Union: Not Applicable

Work Schedule: Sunday-Saturday; 8:00a - 4:30p; holiday and weekend rotation required

Department: 1004-09035 Family Lodging Center - CC

Lehigh Valley Health Network (LVHN) is the region's largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

Lehigh Valley Health Network is honored to be certified as a Great Place to Work®. LVHN's culture of trust - and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune - align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN's core values - Compassion, Integrity, Collaboration and Excellence - you will have a rewarding and successful career here.