Staff Software Engineer, AI Experiences & Agents

Linktree; San Francisco (CA); On-site; USD 240,000 - 250,000; Full time

Benefits offered by this job

Wellbeing allowance

Retirement contribution

Generous time off

Employee stock option program

Job summary

Linktree is seeking an Applied AI Engineer to turn frontier model capabilities into usable, trustworthy experiences for creators and brands. You’ll build AI agents and AI-powered experiences across the product, design, data, and platform teams.

This role moves from concept to prototype to production with a focus on evaluation, observability, safeguards, and strong product judgment. It’s a build-and-ship role, not pure research.

Qualifications

• Experience shipping production AI features end-to-end.
• Hands-on with LLM-powered products, agents, or AI experiences.
• Strong product sense and ability to trade off scope and quality.

Responsibilities

• Build and ship creator- and visitor-facing AI experiences end-to-end.
• Design multi-agent workflows combining prompting, tools, retrieval, memory, and controls.
• Create eval suites and metrics to improve AI quality deliberately.
• Collaborate with product, design, data and trust teams to map user problems to high-value solutions.
• Optimize latency, reliability, cost and safety for scale.

Skills

Shipping prod systems

LLM-powered products

Multi-agent workflows

Safety and privacy

Cross-functional collab

Tools

Python

LLM Tooling

Job description

The Role

The AI Agents and Experience team focused on turning frontier model capabilities into useful, trustworthy product experiences for creators, businesses, and their audiences. As an Applied AI Engineer at Linktree, you’ll work across product, design, data, and platform engineering to build AI agents and AI-powered experiences that help people create, personalize, automate, and grow from one Linktree.

This role is for a strong product engineer who can move from concept to prototype to production. You’ll move quickly, learn from real usage, and harden what works with evaluation, observability, safeguards, and strong product judgment. This is not a pure research role. It is a build-and-ship role.

What You’ll Own

• Build and ship creator-facing and visitor-facing AI experiences end-to-end, from prototype through production.
• Design multi-agent workflows that combine prompting, tool use, retrieval, memory/state, orchestration, and human-in-the-loop controls where appropriate.
• Create eval suites, regression harnesses, and quality metrics so AI quality improves deliberately rather than by anecdote.
• Partner closely with product, design, data, and trust teams to translate ambiguous user problems into simple, high-value experiences.
• Optimize latency, reliability, cost, and safety so AI features are fast, dependable, and viable at scale.
• Turn production feedback, support signals, and behavioral data into model, prompt, policy, and product improvements.

Who We’re Looking For

• Strong software engineering fundamentals and a track record of shipping production systems end-to-end.
• Hands-on experience building LLM-powered products, agents, chat systems, RAG workflows, or similar AI experiences.
• Experience building evals for AI output quality harnessing.
• Strong product sense: you can identify the real user problem, simplify the solution, and make practical trade-offs around effort, scope, and quality.
• Ability to frequently weigh trade-offs and understand the benefits of keeping systems architecture simple.
• Good judgment on safety, trust, privacy, abuse, and failure modes in AI systems.
• Strong communicator who collaborates well with cross-functional partners and explains trade-offs clearly.

Compensation

Linktree is committed to providing a fair and competitive compensation package including cash, equity, and benefits.

The base salary offered for this role is targeted at $240,000-$250,000 for roles based in Los Angeles. Final offers depend on multiple factors including location, experience, expertise, and role scope, and may vary from the range listed.

Our Story

We’re on a mission to empower anyone to curate, grow, and monetize their digital universe. We created the “link in bio” category - and we’re just getting started. From creators, artists, and entrepreneurs to global brands, we’re redefining how people connect with their communities, showcase their content and promote products — all in one link.

Today, a community of 70+ million use Linktree, including icons like Adidas, TikTok, the UN Environmental Program, The NFL, Manchester United, World Central Kitchen, Sabrina Carpenter, Olivia Rodrigo, and Selena Gomez. With 48,000 new accounts created every day, Linktree is the fastest-growing leader in our space.

We’ve teamed up with some of the world’s biggest platforms including TikTok, Snap, YouTube, GoFundMe, Spotify, Google, Stripe, Reddit, Laylo, and Kajabi, to unify Linkers’ digital spaces, and we partner with retail brands Amazon, Nike, Nordstrom, Target, Sephora, Vuori, and more to share products they love.

We’re a tight-knit, passionate team building best-in-class tools that make online presence simple, powerful, and yours. If you're excited by the idea of shaping a new category, setting the standard, and making space for everyone to be seen and succeed, we’d love to meet you.

Where And How We Work

We’re a global, diverse team spread across continents with offices in London, Los Angeles, Melbourne, and San Francisco. We work together flexibly and you can choose the setup that works best for you: fully remote or a hybrid mix of office and home.

We offer autonomy in how you structure your days and weeks. While we’re mindful of time zones and occasionally collaborate outside the typical 9–5, we lean into async work to keep things flowing. Our culture is family-friendly and Zoom-casual where kids, pets, and delivery drivers are welcome.

How We’ll Help You Thrive

Our approach to benefits considers the whole person and the unique contributions they bring to Linktree. We want the experience at Linktree to be one that enables people to truly thrive so we can Go Further Together (one of our values). Some ways we support you:

• An annual wellbeing allowance to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office set-up - the choice is yours!
• Employer contribution towards your retirement.
• Generous time off for vacation, holidays, parental leave, volunteer time, and other categories.
• Employee stock option program - we want each and every employee to share in the company’s success.

At Linktree, we believe in promoting a culture that celebrates unique backgrounds, talents, and experiences, and we’re proud to be an equal opportunity workplace. We are creating an inclusive workplace where every individual feels valued, respected, and has equal opportunities to thrive. We aim to foster a diverse and inclusive environment where all team members have a sense of belonging. Linktree welcomes all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience. If you require accommodations to fully participate in our opportunities, please don't hesitate to reach us at [e-mail] – your needs are important to us.