Staff Applications Analyst - Referrals

Virginia Commonwealth University Health; United States; On-site; USD 76,000 - 142,000; Full time

Job summary

Virginia Commonwealth University Health seeks an Applications Analyst-Staff to analyze, design, implement, operate and support IT systems. You will solve complex problems, design builds, gather user requirements, and prepare specs and documentation for deployment.

You will be involved in troubleshooting, vendor coordination, and system upgrades, while leading design sessions with cross-functional teams and upholding DEI initiatives within the health system.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Bachelor’s degree in business, clinically related field, health informatics or CS preferred.
• Epic certification(s) required within 90 days of training.
• 3 years of related IT application experience, with one year at least in IT applications.

Responsibilities

• Designs and builds systems to meet customer needs within IT architecture.
• Collects user information, defines scope, and conducts feasibility studies.
• Writes system and configuration specs for implementation.
• Maintains technical documentation and supports operations and upgrades.
• Performs troubleshooting, coordinates with vendors, and validates changes.
• Leads design sessions and guides others when appropriate.

Skills

System development life cycle

Workflow analysis

Troubleshooting tools

Clinical/revenue cycle knowledge

Cross-functional leadership

Diversity & inclusion

Education

Associate degree

Bachelor’s degree preferred

Tools

Epic module certification

Job description

The Applications Analyst-Staff manages or performs work associated with analysis, design, implementation, operation, deployment, and support of the organization’s information technology resources. The role provides solutions to a variety of complex technical problems of diverse scope, requiring analysis and evaluation of multiple factors.

Essential Job Statements

Provides solutions to a variety of complex technical problems of diverse scope, requiring analysis and evaluation of multiple factors. Designs and performs system build to meet customer needs, consistent with the organization’s overall information systems architecture design. Collects and analyzes information from system users, formulates the scope and objectives of the system procedures, and conducts feasibility studies to design possible system solutions. Writes system and configuration specifications that meet user needs upon implementation. Prepares and maintains technical documentation to guide system users and assists with ongoing operation, maintenance, and system development. Performs impact assessment and ensures remediation is accomplished. Utilizes Senior team members for validation. Performs troubleshooting efforts on application issues, submits service requests to vendors, and follows advanced correction steps. Assists with designing, recommending solutions, testing, and supporting system upgrades and improvements. Leads design sessions with other end-users and/or cross functional teams. May be responsible to guide other team members when appropriate. Adheres to system standards and best practices. Ensures responsibility and visible commitment to diversity, equity, and inclusion programs/initiatives through collaboration and implementation of initiatives across the health system. Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS. Accepts alternate assignments, as required to fulfil business needs.

Patient Population

Not applicable to this position.

Employment Qualifications

Required Education: Associate degree in related field or equivalent combination of related education and experience. Combination of education and experience may be considered in lieu of a degree. Preferred Education: Bachelor’s degree in business, clinically related field; health informatics or computer science or equivalent. Licensure/Certification Required: N/A. Licensure/Certification Preferred: Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership if applicable. Each project and exam as determined for the specific roles must be passed within three (3) attempts. Successful Epic certification(s) completion required within 90 days of final training. Maintain required Epic certification for appropriate role.

Minimum Qualifications Years and Type of Required Experience

3 years of related experience; including one year of direct related IT application experience.

Other Knowledge, Skills and Abilities Required

Broad level knowledge of system development life cycle application development experience. Understands the workflow of at least one central application area, including monitoring and troubleshooting tools. Broad level of application knowledge of key clinical areas and/or the revenue cycle. Competent knowledge of interactions between various application subspecialties and ability to lead joint design and development efforts. Understanding of usage of all general‑purpose systems and competent knowledge of associated tools. Cultural Responsiveness Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Other Knowledge, Skills and Abilities Preferred

Previous experience in the training, build, and/or support of our electronic health record suite Independently determines and develops approaches to a range of moderate solutions with work completed with accuracy and sound judgment, ensuring objectives are met.

Working Conditions

Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Prolonged periods of working alone. Provides on call support as needed.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.). Work Position: Sitting, Walking, Standing. Additional Physical Requirements/ Hazards: Physical Requirements: Perform Shift Work, Repetitive arm/hand movements. Hazards: Mental/Sensory –Emotional Mental / Sensory: Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking. Emotional: Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change.

Compensation

Compensation Range $75,524.80 - $141,648.00 Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

Days EEO Employer/Disabled/Protected Veteran

Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life‑saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all:

• One college and four health sciences schools
• An academic medical centre
• A Level I trauma centre
• One of only two NCI‑designated cancer centres in Virginia
• The region’s only full‑service children’s hospital
• More than 800 physicians in 200 specialties
• With a community health centre, dedicated research teams, facilities and valued partners in every field

Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognised as the best in the country, top‑ranked local specialists and all‑around all‑stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.