Staff App Ops Engineer

Intuit, Inc.; New York, Northern (NY, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Intuit, Inc. is seeking a Staff App Ops Engineer to lead operational excellence and site reliability for the always-on Fintech platform serving millions of users.

You will architect resilient cloud-native data systems and drive AI-powered tooling to automate remediation, while guiding incident response and production support. You will collaborate across teams, influence platform standards, and contribute to RCA discussions, with a focus on reducing toil and improving service quality.

Qualifications

• 8+ years hands-on infra and operations in AWS with at least one SRE discipline.
• Deep AWS and Kubernetes expertise; Docker, Kubernetes, ArgoCD experience.
• Proficiency in Go, Java, Python, or Ruby for app and DevOps tasks.
• Strong observability and performance experience with monitoring tools.
• Solid SDLC/CI-CD know-how; safe scaling and governance.
• Proven leadership with data-backed impact and independent delivery.
• Bias for action, strong diagnostic skills under pressure, collaboration.

Responsibilities

• Own always-on reliability for large-scale distributed systems on AWS.
• Architect cloud-native data systems with high availability and DR.
• Develop AI-powered tools for auto-detection and remediation.
• Lead incident response and Production Support during on-call rotations.
• Champion resiliency practices and disaster recovery playbooks.
• Improve observability to reduce MTTD/MTTR and automate toil.
• Drive cross-team programs and remove blockers across platforms.

Skills

8+ years experience

AWS expertise

Kubernetes

Go

Java

Python

Ruby

DevOps automation

Monitoring

SRE disciplines

Incident response

CI/CD

Cloud architecture

Data-driven leadership

Tools

Docker

ArgoCD

Prometheus

Splunk

Wavefront

AppDynamics

Job description

Come join a Fintech Systems Engineering and Operational Excellence team at Intuit! We're looking for a passionate hands-on Staff App Ops Engineer to lead operational excellence and site reliability to deliver the always-on Fintech platform to deliver money benefits for our global Intuit customers.

You'll join a company fully focused on serving our customers to help them thrive in their business. As a member of our engineering team, you will tackle technical problems and implement creative solutions to delight our users in ways they have not imagined.

You will be empowered to grow and expand your skills and scope of responsibilities. Our engineers are well supported in their professional progression through regular feedback, mentoring from senior team members and technical training opportunities.

Responsibilities

• Own 'always-on' reliability at scale — drive operational excellence for distributed systems operating on AWS Cloud serving millions of small business customers with 5-9's of availability.
• Architect cloud-native data systems — design highly available, secure, performant infrastructure at multi-million-user scale.
• Build the future of AIOps — design and ship AI-powered tools that auto-detect, triage, and remediate issues, multiplying your team's impact.
• Lead incident response and Production Support — Part of on-call rotation to lead Production Operations in engaging incidents, and resolve production issues
• Resliency practices— Champion and innovate resiliency best practices to validate FMEA, chaos engineering practices and disaster recovery runbooks.
• Observability — Elevate the Operational Excellence with best-in class monitoring and resolution techniques to reduce MTTD/MTTR.
• Automate relentlessly —Reduce developer toil with automating manual steps in the standard operating procedures
• Drive complex, cross-team initiatives — sequence dependencies, manage risk, and deliver ambitious programs end to end.
• Influence beyond your team — partner with platform and leadership to remove organizational blockers and accelerate paved-road adoption ( Intuit wide standards)
• Shape engineering culture — Take active participation in RCA's, contributing to best practices, and do not hesitate to debate on technology choices.

Qualifications

• 8+ years of hands-on development and operational experience building and maintaining infrastructure in AWS, with deep expertise in at least one SRE discipline (automation, monitoring, DevOps, or cloud operations).
• Deep AWS and Kubernetes expertise, including hosting on cloud, high-availability architectures, DR strategies, and hands-on knowledge of Docker, Kubernetes, and ArgoCD.
• Proficiency in a modern programming/scripting language — Go, Java, Python, or Ruby — for both application development and DevOps automation.
• Extensive observability and performance experience — monitoring, troubleshooting, and tuning using tools like Splunk, Wavefront, AppDynamics, Prometheus, or distributed tracing.
• Strong grasp of SSDLC and CI/CD pipelines, with the judgment to build and evolve them safely at scale.
• Proven technical leadership with data-backed evidence of impact and a track record of driving initiatives independently.
• Bias for action — takes initiative, unblocks themselves, and delivers work incrementally to gather feedback and iterate.
• Sharp production diagnostic skills — a passion for and demonstrated ability to resolve both pre-production and production issues under pressure.
• A strong collaborator — communicates clearly, takes feedback constructively, and is willing to do unglamorous work when it's what the team needs.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
New York $0 - $0