Staff AI Conversation Designer

Springhealth66; New York (NY); Hybrid; USD 182,000 - 242,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Professional development

Paid time off

Parental leave

Noom access

Fertility support

Wellhub

Job summary

Spring Health, a global mental health company, is seeking an AI Conversation Designer in a hybrid New York City role. You will shape language, tone, and interaction flows for our user-facing AI agents, collaborating with clinical and engineering teams to deliver clinically valid, empathetic experiences.

Reporting to the Senior Manager, Product Design, you will write and refine conversational copy, define parameters, test prompts, and help build scalable, high‑quality AI interactions for our

Qualifications

• Experience in Conversation Design, Content Design, UX Writing, Copywriting or related discipline.
• Portfolio showing exceptional language and interaction craft.
• Strong cross-functional collaboration and ability to articulate AI concepts to leadership.

Responsibilities

• Design end-to-end human-AI interactions across web and mobile, considering AI language, behavior, and product context.
• Write, test, and refine conversational copy and prompts to convey empathy in moments of distress.
• Partner with Clinical and Product teams to drive clinically valid behavior change.
• Define conversational parameters and graceful error handling for edge cases and ambiguities.
• Collaborate with engineers to implement prompt versioning and evaluate quality with testing frameworks.
• Present conversational architecture and AI performance insights to executives.

Skills

Conversation design

UX writing

Copywriting

Editing

Executive presence

Cross-functional collab

Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The mission of the AI Conversation Designer is to create an empathetic, clinically valid, and effortless AI experience for our end-users. This includes shaping the language, tone, behavior, and interaction flows for our user-facing AI agents to drive meaningful behavior change and internal motivation.

Reporting to our Senior Manager, Product Design, you will be part of the Design Systems team, and partner closely with clinical and engineering teams to execute our AI product roadmap through exceptional writing, best-in-class conversation design, thoughtful AI interaction patterns, rigorous evaluation, and continuous iteration.

This is a highly writing-focused design role. You should be as passionate about finding the right words for an AI response as you are about designing the experience around it.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on‑sites.

What you’ll do:

• Design end-to-end human-AI interactions across web and mobile, considering what the AI says, how it behaves, and how the broader product experience supports the conversation.


• Write, test, and continuously refine exceptional conversational copy and AI prompts. You will craft language that makes members in moments of distress feel seen, heard, and important without ever minimizing or dismissing their experience.


• Partner deeply with Clinical and Product teams to ensure AI interactions drive clinically valid behavior change, focusing on internal motivation.


• Define conversational parameters and graceful error handling for edge cases, hallucinations, or ambiguous user intent.


• Collaborate with engineers to implement prompt versioning and evaluate conversational quality using testing frameworks.


• Act as a strategic design leader, regularly presenting conversational architecture, AI performance insights, and product vision to executives and extended leadership teams.

What success looks like:

• Members consistently experience AI interactions as helpful, empathetic, clear, natural, and trustworthy.


• Establish a distinctive and scalable tone and writing system for Spring Health's AI experiences.


• Improve AI interaction resolution rates and reduce unnecessary human fallback through better conversational design.


• Maintain exceptionally high member satisfaction with AI-driven conversational experiences.


• Reduce off-brand, unhelpful, repetitive, or inappropriate AI responses through thoughtful writing, testing, and evaluation

What you’ll bring:

• Exceptional writing and editing skills, with a strong instinct for voice, tone, clarity, emotional nuance, and the ability to make complex ideas feel simple and human.


• Experience in Conversation Design, Content Design, UX Writing, Copywriting, or a related discipline, with a portfolio demonstrating exceptional language and interaction craft.


• Top‑notch communication and executive presence. You excel at cross‑functional collaboration and can articulate complex AI and design concepts clearly to organizational leadership.


• Deep intellectual curiosity and a drive to tinker. You don't treat AI as a novelty—you actively use it as a collaborator to think better and accelerate your own workflows.


• Strong cross‑functional collaboration skills, particularly with engineering and clinical experts.

Nice to have:

• Strong portfolio demonstrating complex human‑AI interaction design, underlying logic, and user flows.


• Deep understanding of LLM capabilities and constraints (e.g., context windows, streaming).


• Familiarity with prompt engineering and testing methodologies.


• A passion for incorporating user insights into evals and other metrics to improve conversational quality.


• Experience integrating AI patterns into existing design systems (e.g., Figma).


• Experience integrating AI UX eval methods into spec‑driven agentic workflows.


• Experience in the benefits or mental health space.

The target base salary range for this position is $182,000 - $242,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.


• Employer sponsored 401(k) match of up to 2% for retirement planning


• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.


• We offer competitive paid time off policies including vacation, sick leave and company holidays.


• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.


• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.


• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.


• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription


• Access to BrightHorizons, which provides sponsored child care, back‑up care, and elder care


• Up to $1,000 Professional Development Reimbursement a year.


• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly‑qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.