Stadium Member Concierge & Enrollment Advocate

Secure Identity, LLC.; Denver (CO); Presencial; USD 25.230 - 35.934; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

10 Company Paid Holidays

Free CLEAR memberships

Free Uniform

Generous Employee Referral Program

Ongoing training & development programs

Descripción de la vacante

A leading security services company in Denver is seeking a CLEAR Sports Ambassador to deliver high-quality customer service at venues. Responsibilities include verifying members, driving enrollment, and addressing attendee concerns. Applicants must have strong communication skills, be detail-oriented, and hold a high school diploma or GED. Open availability for various shifts is necessary while standing for long hours is required. The role comes with generous benefits including holidays and employee perks.

Formación

• Must be 18 years of age or older.
• Open availability and flexibility required.
• Ability to stand for up to 8 hours per day.

Responsabilidades

• Verify CLEAR members at the venue.
• Drive membership enrollments by engaging attendees.
• Resolve concerns or inquiries from attendees and members.
• Maintain high-quality customer experience.

Conocimientos

Strong communication skills

Detail oriented

Ability to function autonomously

Customer service experience

Educación

High school diploma or GED equivalent

Descripción del empleo

Compensation $22.20/hour

Industry Travel leisure and tourism

Description

The CLEAR Sports Ambassador supports our CLEAR members at our stadiums & venues by providing a high touch customer service experience. They represent CLEAR's values while providing excellent service, solutions and guidance as needed.

What you'll do:

• Verify CLEAR members who are using the CLEAR lane at your designated venue/stadium
• Drive membership enrollments through engaging attendees and educating them about the benefits of CLEAR
• Resolve attendee and/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
• Balance high volume with high-quality customer and member experience
• Support members with any questions or concerns they may have & escalate any situations in a timely manner

What You're Great At:

• Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in line.
• Strong communication skills and the ability to engage with potential customers and members alike
• Balancing high volume with high quality customer experiences
• Detail oriented with a great sense of pride for self and company integrity
• Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.

Role Requirements

Requires successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

• You must be 18 years of age or older
• High school diploma or GED equivalent required
• Open availability and flexibility is a must – ability to work a variety of shifts
• Ability to stand for up to 8 hours per day

How You'll Be Rewarded:

• 10 Company Paid Holidays (1.5x pay if worked!)
• Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
• Free Uniform
• Generous Employee Referral Program
• Ongoing training & development programs to learn about security, customer service, and sales
• Opportunity to grow & advance your career with a growing company!
• See more of our amazing benefits, including any eligibility or specific location offerings, HERE !

About CLEAR

Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic?CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 17+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

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