Stadium Guest Services Concierge

BEST Crowd Management; Arlington (TX); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training programs

Flexible schedule

Diversity & inclusion

Job summary

BEST Crowd Management is seeking a Dallas Stadium Concierge Team Member to join our Guest Services team in Arlington, TX. You will warmly welcome attendees, assist with directions, and help ensure smooth event operations during games and other events at AT&T Stadium.

As a part-time role, you’ll support set-up, crowd management, and provide information about facilities and amenities. Friendly, reliable individuals with strong communication excel in this position.

Qualifications

• Be at least 18 years old; age may vary by local regulations.
• High school diploma or equivalent; some college preferred.
• Experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays.
• Physical stamina to stand, walk, and engage in activities for extended periods.
• Reliable, punctual, strong work ethic.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Job description

BEST Crowd Management is seeking a Dallas Stadium Concierge Team Member to join our Guest Services team in Arlington, TX. You will warmly welcome attendees, assist with directions, and help ensure smooth event operations during games and other events at AT&T Stadium.

As a part-time role, you’ll support set-up, crowd management, and provide information about facilities and amenities. Friendly, reliable individuals with strong communication excel in this position.