SSIS and SQL Server Support Tech Lead

NTT DATA Services; Oregon; Hybrid; USD 92,000 - 138,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k with company match

Paid time off

Job summary

NTT DATA, Inc. is seeking an experienced SSIS and SQL Server Support Tech Lead to join our Addison, TX team. The role focuses on leading production support for SQL Server, SSIS, ETL processes, and data integration environments.

The candidate will manage critical incidents, drive RCAs, mentor engineers, and push for automation and modernization across departments. Strong leadership and stakeholder communication are essential for success.

Qualifications

• 9+ years of IT experience supporting enterprise production environments.
• 5+ years hands-on SQL Server experience including T-SQL, indexing, and performance tuning.
• 5+ years hands-on SSIS experience including development, deployment, and production support.
• Proven leadership of production support teams and incident management.
• Experience with automation using PowerShell or Python.

Responsibilities

• Lead troubleshooting and RCA during critical incidents and coordinate cross-functional teams.
• Analyze and optimize SQL Server performance, including T-SQL and indexes.
• Troubleshoot and optimize SSIS packages for performance and reliability.
• Lead engineers, set technical standards, review code/scripts.
• Drive cross-functional collaboration to resolve dependencies.
• Automate repetitive operational tasks using scripting and tools.
• Identify dashboards and self-service improvements to enhance user experience.
• Recommend modernization of legacy workloads with modern data platforms.

Skills

Leadership

Incident management

Root Cause Analysis

Stakeholder communication

Automation scripting

Tools

SSIS

SQL Server

PowerShell

Python

Databricks

PySpark

SQL Agent

Job description

Req ID: 394098NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a SSIS and SQL Server Support Tech Lead to join our team in Addison, Texas (US-TX), United States (US).

We are looking for an experienced SSIS & SQL Server Support Tech Lead to lead and support critical database, ETL, and data integration environments.

This is a senior, hands-on technical leadership role requiring deep SQL Server/SSIS expertise, strong production support experience, confident people leadership, and the ability to manage complex cross-functional situations.

The ideal candidate must be comfortable leading critical incidents, working hands-on to solve complex technical problems, managing stakeholder expectations, and driving teams across multiple departments and dependencies.

Beyond keeping systems operational, this person will be expected to proactively identify opportunities for automation, performance improvement, modernization, process simplification, cost/effort reduction, and improved user experience.

Key Responsibilities

• Production Support & Incident Leadership: Lead troubleshooting and resolution of critical SQL Server, SSIS, ETL, database, batch, and job failures. Take command during major incidents, coordinate cross-functional teams, drive Root Cause Analysis (RCA), and ensure permanent corrective actions.
• SQL Server Performance: Analyze and optimize complex T-SQL, stored procedures, indexes, execution plans, blocking/deadlocks, database performance, and high-volume workloads.
• SSIS & ETL: Troubleshoot, optimize, and enhance SSIS packages for performance, resiliency, restartability, error handling, logging, monitoring, and data quality.
• Technical & People Leadership: Lead, mentor, and guide engineers; establish technical standards and best practices; conduct code/script reviews; improve team capability and reduce dependency on individual SMEs.
• Cross-Functional Leadership: Work confidently across application, infrastructure, database, data engineering, business, vendor, and other teams. Understand upstream/downstream dependencies and drive issues to resolution regardless of organizational boundaries.
• Automation & Continuous Improvement: Automate repetitive operational activities using PowerShell, Python, T-SQL, SQL Agent, or similar tools. Proactively identify solutions that reduce incidents, manual effort, processing time, and operational cost.
• User Experience & Innovation: Identify opportunities for dashboards, monitoring, self-service capabilities, or lightweight UI solutions that simplify support processes and improve business/user experience.
• Modernization: Recommend opportunities to modernize legacy SQL/SSIS workloads using technologies such as Databricks, Python, PySpark, cloud data platforms, and modern ETL/data engineering patterns.

Required Qualifications

• 9+ years of overall IT experience , with significant experience supporting enterprise production environments.
• 5+ years hands-on SQL Server experience including T-SQL, stored procedures, indexing, execution plans, performance tuning, SQL Agent, backup/recovery, and production troubleshooting.
• 5+ years hands-on SSIS experience including development, deployment, troubleshooting, optimization, monitoring, and production support.
• Strong experience leading production support teams, critical incidents, RCA, and on-call/support operations.
• Working knowledge of PowerShell and/or Python for automation.
• Experience with Databricks, Python, PySpark, large-scale ETL/data processing, or modern cloud data platforms is a strong differentiator.
• Strong client/stakeholder-facing skills , with the ability to communicate technical issues, business impact, risks, and recommendations clearly.
• Demonstrated ability to lead people with confidence , make decisions under pressure, navigate cross-team dependencies, and take ownership through resolution.

Compensation and Benefits

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $$92,160.00 to $138,240.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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