SRE: Reliability, Incidents & Cloud Observability

JPMorganChase; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase is seeking a Senior Site Reliability Engineer to define reliability targets and architect robust monitoring across complex environments. You will lead incident management, automate recovery workflows, and ensure high availability across multi-region cloud deployments.

The role requires deep expertise in Kubernetes, AWS, databases, and security, with a focus on reducing MTTR and preventing outages through proactive observability and robust runbooks.

Qualifications

• Bachelor's degree in Information Systems Engineering, Computer Engineering, or related field plus 5 years of experience in the job offered or as Site Reliability Engineer or related roles.
• Five years of experience in Sev1/Sev2 on-call, MTTR reduction, observability, automation, CI/CD, Terraform, Kubernetes, and AWS production operations.
• Three years of experience with SLI/SLO, change governance, performance testing, DR/reliability, and scalable systems.

Responsibilities

• Define and enforce reliability targets for critical environments with measurable metrics.
• Architect, implement, and refine monitoring and alerting across complex stacks.
• Lead incident management, root cause analysis, and long-term improvements.
• Automate failover and recovery workflows for services across cloud regions.
• Maintain runbooks, dashboards, and pre/post deployment validation to prevent drift.

Skills

Sev1/Sev2 on-call

Observability

Automation Python Bash

CI/CD blue/green canary

Terraform

Kubernetes

AWS production ops

PostgreSQL

MySQL

Oracle backups

Linux networking

Security: least privilege

SLI/SLO

Gate changes

Performance testing

JMeter BlazeMeter

Reliability engineering

Education

Bachelor's degree in Information Systems Engineering/Computer Engineering

Tools

Terraform

Job description

JPMorganChase is seeking a Senior Site Reliability Engineer to define reliability targets and architect robust monitoring across complex environments. You will lead incident management, automate recovery workflows, and ensure high availability across multi-region cloud deployments.

The role requires deep expertise in Kubernetes, AWS, databases, and security, with a focus on reducing MTTR and preventing outages through proactive observability and robust runbooks.