SRE Lead: Incident Commander & Reliability Champion

Us Bank

Irving (TX)

On-site

USD 112,000 - 131,000

Full time

3 days ago

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Benefits offered by this job

Healthcare benefits

401(k) plan

Paid vacation

12 holidays

Parental leave

Disability insurance

Job summary

U.S. Bank is seeking an experienced Site Reliability Engineer to lead complex incident resolution, drive reliability initiatives, and collaborate with software, infra, and product teams.

The role emphasizes RCA, monitoring, IaC, CI/CD, and proactive resilience across AWS/Azure/Kubernetes environments. Eligible candidates should have strong leadership and communication skills for cross-functional coordination.

Qualifications

Bachelor's degree, or equivalent work experience.
6–8 years of relevant work experience in IT service management, production support, or related areas.

Responsibilities

Lead troubleshooting and resolution of complex production incidents.
Conduct root cause analysis (RCA) and implement permanent corrective actions.
Design and enhance monitoring, observability, and runbooks for reliability.
Drive automation via scripting, IaC, CI/CD, and self-healing capabilities.
Coordinate cross-functional incident response as Incident Commander.
Mentor and manage SRE, DevOps, and production support engineers.
Track MTTR/MTTD, SLA compliance, and backlog health to drive improvements.

Skills

SRE

DevOps

Production Support

Platform Engineering

Distributed Systems

Incident Management

Problem Management

Change Management

RCA

AWS

Azure

Kubernetes

Docker

CI/CD

GitHub Actions

Azure DevOps

Jenkins

GitLab

Datadog

Splunk

Dynatrace

Grafana

Prometheus

CloudWatch

Azure Monitor

OpenTelemetry

ServiceNow

Jira

Terraform

Ansible

REST APIs

SQL

Education

Bachelor's degree

Tools

AWS