SRE: Data Platform & Multi-Cloud Big Data Services

Apple Inc.; Austin (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

Apple Inc. in Austin, Texas, seeks a Site Reliability Engineer for the Apple Data Platform. The role focuses on operating and supporting a massive multi-cloud data platform, delivering reliable data services for internal engineers and AI workloads.

You will own the operational health of big data platform services, drive reliability, and build automation, collaborating with global teams to align with Apple's data engineering strategy.

Qualifications

• Bachelor's degree in Computer Science, an engineering-related field, or equivalent related experience.
• 3+ years in a Site Reliability Engineering, DevOps, or Infrastructure-focused role.
• Proficient in handling production databases and distributed-SQL engines with experience in Query Tuning and Optimizations.
• Proficient in scripting languages (Shell, Python).
• Deep understanding of one or more Big Data technologies (Spark, Flink, Airflow, Trino, Notebooks).
• Strong Experience with Kubernetes and AWS services- IAM, EKS, RDS, S3 and cloud storage/networking fundamentals.
• Strong experience with implementing observability systems and practices: metrics, logging, tracing, alerting, SLOs, error budgets, and fault analysis at scale with tools like Prometheus, Grafana, Splunk, PagerDuty.
• Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-expert customers.
• Solid grounding in SRE principles, with prior on-call, production-support, or customer-facing support role experience.

Responsibilities

• Operate with a customer-centric mindset to screen, monitor, and triage production and non-production environments encompassing data processing, ML/AI, and multi-cloud infrastructure.
• Participate in a rotating on-call schedule across supported services, including occasional weekday and weekend coverage.
• Serve as a primary point of contact for internal customers seeking technical resolution — clearly communicating status, root cause, and next steps during active issues.
• Own the operational health of big data platform services as SME — driving reliability, support, and customer guidance.
• Partner with dev teams across time zones to own the customer experience for services — understanding architecture and establishing the observability benchmarks.
• Build automation and self-healing tooling that reduce manual toil and scales the team's operational capacity.
• Identify, escal, and resolve production issues to protect platform reliability and customer experience.
• Champion customer success by helping internal teams understand platform capabilities and adopt tools effectively.
• Collaborate with SRE and dev partner teams, engineering, and program management to align execution with team and org goals.

Skills

SRE

DevOps

Big Data

Kubernetes

AWS

Observability

Shell

Python

Communication

Education

Bachelor's degree in CS or related field

Tools

Kubernetes

AWS

Prometheus

Grafana

Splunk

PagerDuty

Job description

Apple Inc. in Austin, Texas, seeks a Site Reliability Engineer for the Apple Data Platform. The role focuses on operating and supporting a massive multi-cloud data platform, delivering reliable data services for internal engineers and AI workloads.

You will own the operational health of big data platform services, drive reliability, and build automation, collaborating with global teams to align with Apple's data engineering strategy.