Sr. Workplace Operations Administrator

KLA; Ann Arbor (MI); On-site; USD 68,000 - 116,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Job summary

KLA is seeking a Sr. Workplace Operations Administrator to coordinate and support Global Workplace Services activities across U.S. sites, with emphasis on documentation, systems administration, supplier coordination, and financial processes.

This Individual Contributor role works closely with GWS leadership and facilities managers to enable efficient, safe, and productive work environments. Responsibilities span workplace operations, supplier relations, technology data administration and project

Qualifications

• Bachelor's degree or related work experience in lieu of a degree.
• Experience supporting workplace operations, facilities administration, office services or related functions.
• Experience using workplace management systems or operational reporting tools.
• Strong organizational, communication and documentation management skills.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Support the delivery of workplace services across U.S. locations.
• Assist with workplace moves, onboarding, changes and readiness efforts.
• Coordinate with employees, partners, landlords, service providers and GWS leadership.
• Track service requests and maintain records of activities.
• Prepare supplier performance reports, KPI summaries, and SLA tracking documents.
• Maintain IWMS/CMMS data and generate dashboards and reports.
• Support purchase orders, invoices and financial recordkeeping.

Skills

Organizational skills

Communication skills

Customer service

Documentation management

MS Office proficiency

Education

Bachelor's degree or equivalent experience

Tools

IWMS

CMMS

Nuvolo

Archibus

Corrigo

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Global Workplace Services (GWS) team is passionate about enabling the business goals and company culture through the delivery of workplace environments and services that foster teamwork, innovation and productivity. Our team runs a worldwide portfolio of over 3 million square feet, 135 sites and over 12,000 employees. In addition to ensuring the workspace and manufacturing facilities operate seamlessly, this group also provides employee and site services, such as cafeteria, transportation, security, and safety. The team is responsible for all construction and site improvement work to enable the business needs as well as align with the financial requirements.

Job Description / Preferred Qualifications

The Sr. Workplace Operations Administrator provides coordination and administrative support to the Global Workplace Services organization. The role supports workplace operations through documentation management, workplace systems administration, supplier coordination, financial processing, reporting, and project support activities. Working under the direction of GWS Leadership and Facilities Managers, the position helps facilitate workplace services and operational processes across supported locations. While the position works closely with workplace operations, service providers, and business stakeholders, it is an Individual Contributor Role. This position provides administrative, coordination, reporting, and systems support to the Global Workplace Services organization. The role does not include responsibility for personnel management, vendor contract ownership, operational decision-making, budget ownership, or direct management of facilities operations.

Essential Responsibilities

Workplace Operations Support

• Support the delivery of workplace services across assigned U.S. locations.
• Assist with workplace requests, employee moves, onboarding activities, office changes, and workplace readiness efforts.
• Facilitate communication between employees, business partners, landlords, service providers, and GWS leadership regarding workplace-related activities.
• Track service requests and maintain records of workplace activities.
• Coordinate follow-up activities and elevate unresolved issues to appropriate stakeholders.
• Maintain workplace documentation, service records, and operational files.
• Support a safe, efficient, and customer-focused workplace environment through timely communication and coordination.

Supplier Coordination and Administrative Support

• Assist with coordination of Integrated Facilities Management (IFM) suppliers and workplace service providers.
• Track work orders, preventive maintenance activities, and service requests within workplace management systems.
• Prepare supplier performance reports, KPI summaries, and SLA tracking documentation for management review.
• Coordinate vendor scheduling and site access activities.
• Maintain supplier records, service matrices, and supporting documentation.
• Escalate service concerns or performance issues to Facilities Managers or GWS leadership as appropriate.
• Support documentation associated with supplier meetings, reviews, and operational discussions.

Workplace Technology and Data Administration

• Maintain accurate workplace information within Integrated Workplace Management Systems (IWMS), CMMS platforms, and related workplace technologies.
• Support data quality efforts through routine record maintenance and validation activities.
• Assist with system testing, training coordination, user support and documentation updates.
• Generate recurring dashboards, reports and metrics using established reporting processes.
• Maintain standard operating procedures, user guides and system documentation.
• Support workplace technology adoption and process consistency initiatives.
• Document user feedback and system enhancement requests for management review.

Financial and Administrative Support

• Process and track purchase requisitions, purchase orders, invoices and related documentation.
• Maintain records associated with operating expenses, workplace services and supplier agreements.
• Support invoice reconciliation, payment tracking and financial recordkeeping activities.
• Maintain lease records, critical dates and property-related documentation.
• Provide administrative support for financial reporting and budget tracking activities.
• Support office openings, closures and workplace changes through coordination and documentation management.
• Maintain organized records related to workplace contracts, expenditures and service agreements.

Project and Program Support

• Provide administrative and coordination support for workplace projects and operational initiatives.
• Maintain project schedules, action-item logs, milestone tracking tools and project documentation.
• Coordinate communications among project managers, business stakeholders, landlords, suppliers and service providers.
• Support workplace programs including occupancy planning, furniture coordination, mail services, breakroom services, workplace experience initiatives and employee onboarding activities.
• Assist with business continuity planning activities and workplace readiness programs.
• Maintain project records, status updates and closeout documentation.
• Escalate project risks or issues to project leaders as appropriate.

Process Improvement and Compliance Support

• Support implementation of established GWS procedures, standards and best practices.
• Compile operational data and prepare information used in management reporting and decision-making.
• Assist with process documentation, workflow updates and continuous improvement initiatives.
• Maintain documentation supporting audits, sustainability initiatives, emergency preparedness programs and compliance reviews.
• Support training and communication efforts related to workplace processes and systems.
• Identify process improvement opportunities and communicate recommendations to management for evaluation.
• Assist with maintaining consistency and accuracy of workplace operational records and documentation.

Preferred Qualifications

• Experience with Integrated Workplace Management Systems (IWMS) and/or Computerized Maintenance Management Systems (CMMS) such as Nuvolo, Archibus, Corrigo or similar platforms.
• Experience supporting reporting, data management, business process documentation or workplace technology initiatives.
• Experience with lease administration support, invoice processing, purchase order tracking and workplace operational reporting.
• Familiarity with Integrated Facilities Management operating models and supplier service delivery processes.

Minimum Qualifications

• Bachelors Degree or related work experience in lieu of a degree
• Experience supporting workplace operations, facilities administration, office services, business operations or related functions.
• Experience using workplace management systems, service management platforms or operational reporting tools.
• Strong organizational, communication, customer service and documentation management skills.
• Experience supporting purchase order processing, invoice administration, operational reporting or related administrative functions.
• Proficiency with Microsoft Office applications, including Excel PowerPoint Outlook and Teams.
• Ability to prioritize while following established procedures and processes.
• Ability to work effectively with internal stakeholders, suppliers and service providers.

Base Pay Range

Base Pay Range: $68,100.00 - $115,800.00 Annually

Primary Location

Primary Location: USA-MI-Ann Arbor-KLA

Benefits

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays and family care and bonding leave.

Contact & Accommodation / Fraud Notice

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment or that an employee is not legitimate please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.