Sr Welcome Host

Rapport; City of Niagara Falls (NY); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA, via its Rapport division, is seeking a Sr Welcome Host to create a warm, professional atmosphere at the reception desk. You will be the first contact for visitors, guiding them and supporting executives and staff.

Responsibilities include greeting guests, coordinating workspace reservations, managing visitor badges, and collaborating with other departments to deliver a high-quality experience. The role offers comprehensive benefits within the Rapport/Compass Group family.

Qualifications

• Experience in hospitality or guest services is preferred.
• Excellent communication and a friendly, client‑facing demeanor.
• Basic computer skills and familiarity with office technology.

Responsibilities

• Greet employees and visitors with a welcoming attitude and guide VIP guests.
• Provide end-to-end hospitality for guests during arrival, stay, and departure.
• Assist with workspace reservations using an online tool to maximize utilization.
• Ensure proper visitor badges are issued and access procedures followed.
• Collaborate with other departments to deliver a high‑quality guest experience.
• Maintain the reception area in a clean, welcoming state.
• Provide information about the office, local transportation, and nearby amenities.
• Respond to inquiries via multiple channels and keep the team updated.

Job description

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Sr Welcome Host

Position Title: Sr Welcome Host Accenture NYC

Pay 5

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The Welcome Host is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives, and staff members at all times. Located at a reception desk, the Welcome Host will be the first point of contact for visitors to the office, making them feel comfortable, directing them to their appointments and meetings, and assisting them during their visit.

Essential Duties and Responsibilities:

• Greet employees and visitors, welcome visitors with a positive attitude and sense of hospitality. Meet, greet and escort all VIP guests.
• Provide end-to-end hospitality for guests to ensure they are delighted and satisfied during their arrival, throughout their stay, and as they depart.
• Assist with workspace reservations using an online tool to maximize utilization.
• Follow all access procedures and ensure guests have proper visitor badges.
• Work closely with other departments to ensure high quality experience for all guests.
• Prepare and maintain the reception area daily to ensure a welcoming environment.
• Learn and provide information about the office, building, transportation, local restaurants, and other points of interest.
• Respond to inquiries via multiple channels of communication.
• Maintain a strong awareness of business activity and communicate all updates with your team

Key Competencies

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
• The ability to work under pressure and prioritize tasks while interacting with clients and visitors in an open environment.
• Excellent listening and communication skills.
• Basic computer skills and knowledge of office technology / equipment, including Microsoft Office products.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug‑free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Rapport a specialized division of FLIK Hospitality Group