Sr. VoIP Solutions Engineer

Bandwidth Inc.; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% company-paid Medical, Vision, & Dental coverage

Four weeks PTO

Additional PTO for volunteer hours

90-Minute Workout Lunches

Nutritionist meetings

Job summary

Bandwidth Inc., located in Raleigh, NC, seeks a Sr. VoIP Solution Engineer to enable innovation in their voice services. The ideal candidate will have over 2 years of experience in VoIP networks and be skilled in protocols like SIP and RTP.

You will work on simplifying processes, collaborating with teams, and improving the reliability of Bandwidth's global voice network. Perks include paid medical coverage, generous PTO, and wellness programs.

Qualifications

• 2+ years of experience as a VoIP Specialist in a carrier network.
• Understanding of SIP, RTP and inter-carrier VoIP protocols.
• Experience in identifying and solving scaling problems in VoIP networks.
• Proficient in Linux and troubleshooting.
• Familiar with instrumentation, metrics, and observability.

Responsibilities

• Collaborate to build and refactor VoIP networks.
• Lead the evolution of Bandwidth's global voice network.
• Simplify and automate processes for optimization.

Skills

SIP protocol

RTP protocol

DevOps standards

Linux troubleshooting

Automation with code

VoIP network scaling

Tools

MySQL

Postgres

Python

Ansible

AWS

Job description

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission‑critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves.

What We Are Looking For:

We’re looking for a Sr. VoIP Solution Engineer. We’re seeking somebody who is diligent, has an amazing eye for detail and is always looking for patterns in their work for opportunities to optimize or automate. If your idea of fun is losing track of time while geeking out over simplifying the complex and a love for using creativity to build elegant and well‑documented solutions, we’d like to talk to you.

What You'll Do:

• You’re going to scale and simplify our world.
• You’ll be a member of our VoIP team, and a contributing voice in your team’s design deployment, troubleshooting and maintenance of various tools and services that support Bandwidth’s worldwide voice network.
• You’ll collaborate with peers to build and refactor VoIP networks in a scalable, reliable and repeatable way.
• You’ll lead the charge on the next evolution of Bandwidth's global voice network.
• You’ll also look critically at what we’re building and how we’re building it, and you’ll originate ideas and activities that advance our craft.

What You Need:

• While years of experience is an imperfect measure, you’ve spent 2+ years as a VoIP Specialist in a carrier network.
• You have a keen understanding of SIP, RTP and other protocols related to inter‑carrier VoIP calling.
• You have identified and solved scaling/capacity problems between complex VoIP networks.
• You should be well‑versed in DevOps standards and enthusiastic about staying at the forefront of the industry by implementing AI‑powered solutions.
• You are very comfortable working in and troubleshooting Linux.
• You have experience with instrumentation, metrics, and observability.
• You are used to working closely with developers, site reliability engineers and operational teams to communicate the nuances of a complex network.
• You are comfortable solving problems with code; automating tasks is second nature.
• You’ve worked down the stack and are familiar with the IP networks that underpin VoIP networks.
• You’re familiar with the general use of RDBMS like MySQL or Postgres.
• You have a track record of identifying, distilling requirements and resolving problems/creating solutions.
• You’re passionate about overall product quality and leading your team to increase it.

Bonus Points:

• You have experience working with vendor solutions like Ribbon and AudioCodes and/or open‑source VoIP applications like Asterisk, Freeswitch, Kamailio, or Opensips.
• You rely heavily on Python and Ansible to enable your success.
• You’re familiar with the general use of RDBMS like MySQL or Postgres.
• You have leveraged AWS or another cloud platform to deploy VoIP applications.
• You are a resourceful person with a creative mindset.
• You are highly proficient in an additional language to English.

The Whole Person Promise:

• 100% company‑paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out‑of‑pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo: When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90‑Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.