Sr. User Researcher

Peloton Interactive; New York (NY); On-site; USD 173,478 - 213,957; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Employee Stock Purchase Plan

Parental leave

Commuter benefits

Job summary

Peloton is seeking a Senior User Researcher with a strong foundation in hardware research to support the innovation, iteration, and optimization of our Bike, Tread, and Row products, as well as the development of future Peloton products and experiences.

This researcher will also bring experience in software and digital experiences, helping understand how the physical and digital come together to shape the holistic Peloton Member journey.

Qualifications

• 5+ years of user research and testing experience, across hardware and software product teams.
• Experience in hardware, human factors, or physical product development.
• Ability to analyze findings and report concise insights and recommendations.
• Experience developing processes to organize work across multiple teams.
• Experience with remote and in-person research methodologies.

Responsibilities

• Evolve research and testing processes across multiple product teams, prioritizing projects and planning roadmaps.
• Identify hardware user research goals from ambiguous problems and plan and execute studies.
• Scope, plan, and execute software research as needed.
• Source participants for testing and manage logistics for live or remote testing.
• Conduct research on hardware, software, and their interaction, and present findings to stakeholders.

Skills

User research

Hardware research

Cross-functional collaboration

Qualitative methods

Quantitative surveys

Remote research

AI in research

Storytelling

Autonomy

Attention to detail

Education

Human Factors

Job description

Peloton is seeking a Senior User Researcher with a strong foundation in hardware research to support the innovation, iteration, and optimization of our Bike, Tread, and Row products, as well as the development of future Peloton products and experiences. While hardware will be the primary focus of this role, this researcher will also bring experience in software and digital experiences - helping us understand how the physical and digital come together to shape the holistic Peloton Member journey. This Senior User Researcher will work directly with Product Managers, Industrial Designers, Mechanical Engineers, Field Testing Program Managers, Data Scientists, and Product Designers, and will report to the Director, User Research.

YOUR DAILY IMPACT AT PELOTON

• Continually evolve our process for organizing user research and testing across multiple product teams, ensuring appropriate prioritization of projects, and crafting and managing short and long term research roadmaps and plans.
• Collaborate with Product Managers, Industrial Designers, Engineers, and Field Testing Program Managers to identify hardware user research goals based on ambiguous problem statements, and then scope, plan, and execute research to address those goals.
• Collaborate with Product Managers, Product designers, Data Scientists, and Engineers to scope, plan, and execute software research, as needed.
• Partner with research operations to source participants for user testing, and handle logistics and schedules around live, in-person or remote testing.
• Conduct user research for hardware and software, and the interaction between the two.
• Conduct user research on design mockups, prototypes, beta versions, and finished products and features supplied by the Product teams.
• Compile and present findings to the relevant partners in a clear and concrete way, that enables stakeholders to make strategic product decisions and design product improvements.
• Evolve Peloton’s existing user experience research infrastructure to ensure conducting in-office, virtual, and in-field user testing is seamless, efficient, and easy to analyze and report on.
• Conduct qualitative and quantitative research using a range of tools and approaches (e.g. interviews, ethnography, surveys) to answer user research questions and produce new insights.
• Help to formulate research documentation to better understand Peloton-specific user behavior.
• Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects.

WHAT YOU BRING TO PELOTON

• 5+ years of user research and testing experience, including experience working across both hardware and software product teams.
• Experience conducting research across both physical product development and software/digital experiences — with a strong foundation in hardware, human factors, or physical product development.
• Experience analyzing research findings and reporting concise and concrete insights and recommendations.
• Experience developing processes to organize work across multiple people and teams.
• Experience with remote and in-person user research methodologies.
• Comfortable incorporating AI tools into research workflows to support efficiency and productivity
• Strong analytical and problem‑solving skills.
• Ability to work collaboratively in a team environment.
• Exceptional communication and storytelling skills.
• Self‑starter; ability to act autonomously.
• Constant attention to detail.
• Can provide work samples focused on User Research and Testing.
• Bonus Qualifications
• Degree or equivalent experience in Human Factors, Ergonomics, Anthropometry, or a related physical/embodied discipline.
• Experience researching software products, digital interfaces, or content experiences.
• Experience writing, fielding, and analyzing quantitative surveys.

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:Medical, dental and vision insuranceGenerous paid time off policyShort-term and long-term disabilityAccess to mental health services401k, tuition reimbursement and student loan paydown plansEmployee Stock Purchase PlanFertility and adoption support and up to 18 weeks of paid parental leaveChild care and family care discountsFree access to Peloton Digital App and apparel and product discountsCommuter benefits and Citi Bike DiscountPet insurance and so much more!

Base Salary Range: $173,478 USD - $213,957 USD

ABOUT PELOTON

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [e-mail].

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

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