Sr. Universal Banker

Mechanics Bank; Concord (NH); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, prescription, dental, and 2

Employer paid Life Insurance, AD&D, &

Job summary

Mechanics Bank is seeking a Sr. Universal Banker to join our on-site team in Concord, NH. You will independently handle new account transactions, assist customers with deposits, withdrawals, and transfers, and identify sales opportunities for retail banking products.

The role requires strong adherence to procedures and regulatory guidelines while delivering exceptional service. The position emphasizes in-person interaction, cash handling accuracy, and close collaboration with colleagues to

Qualifications

• High School Diploma or GED required; additional education may be considered.
• Minimum of 2 years bank operations and sales experience.
• Notary License preferred.
• Excellent interpersonal skills and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions and review/approve other employee decisions.
• Strong time management and attention to detail.
• Extensive knowledge of bank deposit products and services.
• Thorough knowledge of the bank's standard loan products.
• Knowledge of small business and consumer credit principles.

Responsibilities

• Open and close customer accounts including checking, savings, money markets, CDs, and IRAs.
• Provide comprehensive deposit services and assist customers with online and mobile banking.
• Promote a full range of deposit, treasury management, and lending products to meet customer needs.
• Process cash handling, ATM balancing, and branch security procedures.
• Ensure compliance with Bank Secrecy Act/AML and internal controls; complete required compliance training.

Skills

Customer service

Interpersonal skills

Independent work

Team collaboration

Decision making

Time management

Attention to detail

Product knowledge

Credit knowledge

Education

High School Diploma or GED

Job description

Mechanics Bank is currently searching for a Sr. Universal Banker to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site. Under general supervision independently and accurately performs the full range of new account transactions according to established procedures. Identifies and closes ethical and appropriate sales and service opportunities for Retail Banking consumer and business customers and prospects, including deposit and lending products, additional banking services and external products through approved partners according to procedure.

What you will do

Transaction Processing

Provides comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail branch. Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs. Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box entrances. Assists customers with account maintenance, online banking, mobile banking, and other complex account issues. Resolves concerns presented by customers. Performs routine teller transactions and works directly with customers. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop. Works quickly to service customers waiting in line while maintaining close attention to detail and complying with all policies, procedures and regulatory guidelines. Receives and processes consumer and small business loan applications. Assists at other branches as needed.

Customer Service & Sales

Effectively interviews and profiles new and existing customers to recommend appropriate banking products and services. Promotes the full range of deposit treasury management, and lending products and services that best meets the customer’s needs. Establishes and maintains relationships with current and potential customers in anticipation of increasing deposits and fee income from the sale of bank products. Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently. Performs follow-up calls to new and existing customers to ensure customer satisfaction, answers any questions. Handles complex or unusual customer correspondence relating to services or new accounts.

Cash Handling & Security

Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift. Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Reviews account completely prior to performing overrides. Ensures all new account documentation is obtained, reviewed, and stored per bank policy. Effectively performs responsibilities for processing and balancing ATM, daily branch balancing, and cash orders. Assists in the opening and closing of the branch, following established security procedures.

Administrative & Compliance Tasks

Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs. Completes required compliance training by assigned due dates. Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers; reviews the work of others for compliance. Participate in monthly branch audit functions or daily review of operational reports. Provides notary service to customers.

Travel: 0-10%

Who you are

• High School Degree or GED required. Additional experience may be considered in lieu of degree.
• Minimum of 2 years bank operations and sales experience required.
• Notary License preferred Excellent interpersonal skills and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions and review and approve other employee decisions.
• Excellent time management skills, organizational ability, and attention to detail.
• Extensive knowledge of Bank deposit products and services.
• Thorough knowledge of Bank's standard loan products.
• Knowledge of small business and consumer credit principles and practices.
• Extensive knowledge of alternative Bank services and products and vendor provided products.
• Ability to persuade, including the value and benefits of using the Bank's services and products.
• Knowledge of applicable Federal and State banking regulations.

Pay Range: $23.00 - $31.00 hourly Eligible for Retail Incentive Plan

Benefits package includes

• Medical, prescription, dental, and vision coverage for employees and their eligible family members
• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
• Health Savings Account with employer contribution
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
• 401(k) and Roth 401(k) with company contribution
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
• Supplemental Health plans, Voluntary Legal and Identity Theft Services
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. Please view Equal Employment Opportunity Posters provided by OFCCP here.

To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank [1]

The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.

About Mechanics Bank

Backed by exceptional capital strength and substantial assets, we are a resilient and resourceful California bank whose core banking and lending principles reflect that of a community bank. For over a century, it has been our foremost commitment to exceed our clients’ expectations every day. With a footprint spanning the state of California, we serve individuals, small and middle-market businesses, and large corporations with a full range of banking, wealth management and other financial products and services. Our leaders bring diverse backgrounds and experience, and work together to deliver for our clients by embracing a culture that values accountability, teamwork and celebrating success. Our collaborative culture fuels the Bank’s ongoing achievements, allowing us to grow and make a genuine difference in the communities we serve. We also strive to ensure that all employees feel respected and valued based on who they are. When we harness the power of our differences, we achieve more together. Learn about our History & Heritage Learn about our Strength & Stability Learn about our Community Commitment Mechanics Bank is a Member FDIC and Equal Housing Lender.