Sr. Universal Banker

Beacon-Bank; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Beacon Bank in Boston, MA seeks a Senior Universal Banker to blend teller duties with personal banking support, delivering outstanding service and cultivating lasting relationships. You will process transactions, open new accounts, promote Beacon Bank products, and mentor colleagues while ensuring regulatory compliance across daily operations.

The role requires strong communication, cash handling accuracy, and a customer‑focused attitude, with flexibility for travel to nearby offices and

Qualifications

• High school diploma required; associate degree preferred.
• Experience in teller or sales in a goal-driven environment.
• Proven cash handling and customer service experience.
• Familiarity with Microsoft Office (Word, Excel, Outlook).
• Eligible for registration in the Nationwide Mortgage Licensing System & Registry (SAFE Act).

Responsibilities

• Provide outstanding customer experiences at all contact points.
• Build and expand customer relationships by recommending products.
• Educate clients on digital banking and banking options.
• Process deposits, withdrawals, and other services; balance cash drawer.
• Maintain compliance with bank policies and BSA/AML; support branch initiatives.

Skills

Superior customer service

Sales skills

Strong communication

Identify customer needs

Prioritize workflow

Multitasking

Teamwork

Leadership

Customer-focused

Education

High school diploma

Associate degree preferred

Banking courses preferred

Tools

Microsoft Office

Job description

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Purpose/Objective:

The Sr. Universal Banker position will be responsible to perform the job responsibilities of both a Senior Teller and a Personal Banking Representative. Deliver an exceptional customer experience, process transactions, open new accounts, and proactively develop, retain, and expand customer relationships. Cultivate relationships, promote Beacon Bank’s products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements. Takes personal initiative and can independently make sound business decisions. Mentor and coach to colleagues in areas of performance, product knowledge, and customer experience process.

Key Accountabilities:

Customer Relationship Management

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending products and services to meet customer needs.
• Educate and assist clients with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Sales, Referrals & Incentive Goals

• Build and deepen relationship with customers by recognizing their needs and goals to make recommendations.
• Educate and offer a full range of financial products and services, including referrals to our business partners.
• Have basic knowledge of all lending products.
• Meet or exceed individual incentive goals and contribute to overall branch goals.
• Actively participate in all branch initiatives.

Transaction Processing & Operations

• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.
• Provide backup support to Teller Supervisors and participate in branch meetings.
• Accurately perform account opening procedures and maintenance requests.

Branch Operations & Compliance

• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.

Education:

• High school diploma or equivalent required; Associate’s degree or banking courses preferred.

Experience:

• Prior teller or sales experience in a goal-oriented environment.
• Proven cash handling and customer service experience.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry (SAFE Act) and other licensing as required.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Ability to work flexible hours, including Saturdays and travel to nearby offices as required.

Skills & Knowledge:

• Superior customer service and sales skills.
• Strong communication and interpersonal skills.
• Ability to identify customer needs and make appropriate recommendations.
• Ability to prioritize workflow, multi-task, and meet deadlines.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to analyze situations and solve complex issues.
• Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail] .

We endeavor to make this site accessible to any and all users.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail] .