Sr. Unified Communications Engineer

Relha LLC; Fort Mill (SC); On-site; USD 61,000 - 101,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking a Senior Cisco Unified Communications Engineer to advance our communications and collaboration capabilities across internal teams and external clients. This role focuses on delivering world-class telephony solutions and ensuring reliability in a fast-paced environment.

The candidate will design, deploy, and maintain Cisco voice/video products, administer Cisco telephony equipment, and troubleshoot VoIP across Cisco devices.

Qualifications

• 5+ years of engineering experience in telecommunications.
• 3+ years of hands-on experience with Cisco Unified Communications.
• 3+ years experience with Cisco network routing, including QoS, & Webex Cisco Cloud Calling.
• 3+ years experience supporting complex technical services in Contact Center and/or corporate office environments.

Responsibilities

• Design/deploy/maintain Cisco voice & video products across the entire portfolio.
• Maintain and administer Cisco telephony equipment.
• Configure and troubleshoot VoIP traffic across Cisco switches and routers.
• Troubleshoot voice communications problems of varying complexity.

Skills

Collaboration

Client experience

Team oriented

Tools

UCM / Call Manager

IM&P

UCCX/UCCE

VoIP QoS

Webex Cloud Calling

CUBE / SBCs

Video endpoints

Job description

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

The Unified Communications and Collaboration Team is looking for a Senior Cisco Unified Communications Engineer to join our team to continue to transform the way LPL Financial communicates and collaborates both internally amongst teammates and externally with customers, partners, and advisors.

Responsibilities:

Design/deploy/maintain Cisco voice & video products across the entire portfolio

Maintain and administer Cisco telephony equipment

Configure and troubleshoot VoIP traffic across Cisco switches and routers

Troubleshoot voice communications problems of varying complexity

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

5+ years of engineering experience in telecommunications

3+ years of technical hands-on experience with Cisco Unified Communications

3+ years experience with Cisco network routing, including QoS, & Webex Cisco Cloud Calling

3+ years experience supporting complex technical services in Contact Center and/or corporate office environments

Core Competencies:

Senior level technical understanding of:

Cisco Unified Communications Manager/Call Manager

Cisco Unified IM & Presence and Unity

Cisco UCCX or UCCE

Videoconferencing Codecs and Endpoints

Voice Gateways / Routers / Switches

Cisco CUBE Routers and/or other SBC Solutions

Preferences:

Experience leading large IT telephony/communications M&A projects

Demonstrated people and project leadership qualities

On occasion work flexible hours to accommodate after hours and weekend activities such as travel for M&A site conversions and client training

Experience delivering exceptional customer service to executives, admins, and clients

Pay Range:

$43.78-$72.94/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].