Sr Training Specialist - Service Operator

Exelon; White Marsh (MD); On-site; USD 89,000 - 122,000; Full time

Benefits offered by this job

Annual salary range $88,800–$122,100

Annual bonus 15%

401(k) match

Medical, dental and vision insurance

Paid time off

Employee assistance program

Job summary

Exelon is seeking a Senior Training Specialist in Maryland to develop and deliver training that integrates business processes with required skills for safe, effective job performance. The role partners with Engineering and Methods teams to establish standards and processes, with potential extended hours during storms or energy delivery emergencies.

You will lead the creation of complex training materials and deliver programs for both new hires and incumbents, while coordinating with committees

Qualifications

• Bachelor's degree in Business or related and 4–7 years of experience, or in lieu of Bachelor's degree, 6–9 years of relevant experience.
• Strong written, verbal communications and presentation skills.
• Strong observation, evaluation, coaching and feedback skills.
• Computer skills in Windows and business applications.

Responsibilities

• Deliver technical training content required for new hire and incumbent employees to perform job duties safely and in accordance with delivery procedures and fundamentals.
• Design, develop and maintain complex technical training materials utilizing the systematic approach to training from analysis through evaluation.
• Partner with Line Curriculum Review Committees and Joint Union Management Training committees to determine technical requirements and priorities for training programs.
• Collaborates with Line and Training contacts to develop innovative and effective performance improvement solutions.
• Evaluate training effectiveness through appropriate student evaluation and post-training evaluations; modify program design to increase efficiency.
• Manage large-scale training projects.

Skills

Communication skills

Presentation skills

Coaching

Observation skills

Evaluation skills

Education

Bachelor's degree in Business or related

Tools

Windows

Microsoft Office

Job description

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose

PRIMARY PURPOSE OF POSITION

The Senior Training Specialist is a content expert and/or training process expert who develops and delivers training that integrates business processes with skills and knowledge required for employees to safely and effectively perform job duties. Provides coaching and guidance to Training Specialist and Associate Specialist, as well SME Adjunct Instructors. The Senior Training Specialist, in a craft delivery position, partners with Engineering and Methods organizations to research and develop standards, procedures and processes for the business. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES

• Deliver Technical Training content required for new hire and incumbent employees to perform job duties safely and in accordance with Delivery procedures and fundamentals. (50%)

• Design, develop and maintain complex technical training materials utilizing the systematic approach to training from the analysis phase through evaluation (20%)

• Partner with the Line Curriculum Review Committees and Joint Union Management Training committees to determine the technical requirements and priorities for training programs. (10%)

• Collaborates with Line and Training contacts to develop innovative and effective performance improvement solutions. (10%)

• Evaluate training effectiveness through appropriate student evaluation and post training effectiveness evaluations making modifications to the program design to increase program efficiency. Utilize the Learning Management System and perception to document training activities., (5%)

• Manage large-scale training projects. (5%)

Job Scope

JOB SCOPE

The Senior Training Specialist is responsible for timely development and delivery of training to meet customer requirements. The Senior Training Specialist will model and reinforce the expectations of line management in the conduct of all training activities and provide direct feedback to line and training supervision if employee performance does not meet expectations. Travel may be required for Training related activities.

Minimum Qualifications

MINIMUM QUALIFICATIONS

Minimum: Bachelor's degree in Business or related AND 4-7 years related business experience, or in lieu of Bachelor's degree, a minimum of 6-9 years relevant business experience is required. Demonstrated written, verbal communications and presentation skills Strong observation, evaluation, coaching and feedback skills Computer skills in Windows and business applications.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $88,800.00/Yr. – $122,100.00/Yr.

• Annual Bonus for eligible positions: 15%

• 401(k) match and annual company contribution

• Medical, dental and vision insurance

• Life and disability insurance

• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave

• Employee Assistance Program and resources for mental and emotional support

• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

• Referral bonus program

• And many more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [e-mail].