Sr. Training Manager, AMI Educational Engagement, Allergan Aesthetics, Austin Texas

Allergan; Austin (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Allergan Aesthetics is seeking a Sr. Training Manager for AMI Educational Engagement to lead and advance our training programs in Austin.

The role focuses on delivering immersive customer education, developing programs, and collaborating with sales and brand stakeholders to optimize the end-to-end customer experience. The ideal candidate has 3+ years in customer education training and 4+ years in Medical Aesthetics or Pharma sales/marketing, with strong instructional design and workshop

Qualifications

• Bachelor’s degree is required.
• 3+ years’ experience in customer education training is required.
• 4+ years’ experience in Medical Aesthetics, Medical Device or Pharmaceutical in Sales/Marketing.
• Flexibility in work hours, including weekends, is required.
• Experience in facial injectables is strongly preferred.
• Experience in instructional delivery and content/workshop development.

Responsibilities

• Facilitation at AMI Immersive customer training programs in Austin, TX.
• Development and management of AMI Training Center programs to meet customer and sales team needs.
• Development and implementation of customer engagement strategies for end-to-end experience.
• Manage in-classroom technologies and engagement strategies, including content development.
• Collaborate with cross-functional teams to support program development and execution; identify efficiencies.
• Work with field team on program communications and initiatives; manage program reports.

Skills

Facilitation

Training delivery

Content development

Communication skills

Organizational skills

MS Office (Word/Excel/Outlook)

Education

Bachelor’s degree

Tools

MS Office

Job description

Company Description

Allergan Aesthetics

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

Allergan Medical Institute is committed to the ongoing training and development of our customers. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. To meet the growing needs of our educational programs and AMI Training Centers, we are seeking a highly talented trainer who will play an integral role in the development, execution, advancement, and success of our educational engagement programs. The Sr. Training Manager, AMI Educational Engagement will report to the Director of AMI Educational Engagement.

Responsibilities:

• Facilitation at our AMI Immersive customer training programs in Austin, TX
• On-going development and management of AMI Training Center programs to help meet the needs of our customers and the sales team
• Development and implementation of customer engagement strategies to include the end-to-end customer experience
• Manage in-classroom technologies and engagement strategies to include content development
• Partner with AMI cross-functional teams, internal sales/brand stakeholders and agency partners to best support the development and execution of training programs while identifying efficiencies and opportunities
• Work cross-functionally with the field team on program communications and initiatives
• Manage program reports and field communications
• Develop and facilitate workshops for key sales team meetings
• Monitor and evaluate training program effectiveness, providing feedback and adjusting as needed to enhance learning outcomes
• Address issues promptly and effectively and ensure timely resolution of customer inquiries and concerns
• Collaborate with cross-functional partners to ensure seamless program integration
• Foster a positive and engaging learning environment
• Develop and maintain a high level of knowledge of Allergan Aesthetics products, platforms,
  and loyalty programs
• Perform other duties as assigned

Qualifications

• Role is based in Austin, TX
• Bachelor’s degree is required
• 3+ years’ experience in customer education training is required
• 4+ years’ experience in Medical Aesthetics, Medical Device or Pharmaceutical in the sector of Sales and/or Marketing
• Flexibility in work hours and extended hours during program /event days (which may include weekends) is required
• Experience in facial injectables is strongly preferred
• Experience in instructional delivery and content/workshop development
• Knowledge of instructional design principles and adult learning theories
• Comfortable with various training methods and integrating technology into training initiatives
• Excellent interpersonal/relationship building and communication skills
• Strong organizational skills and the ability to meet deadlines in a very fast-paced environment
• High degree of flexibility in adapting to a rapidly changing environment
• High level of accountability, reliability, agility, and responsiveness
• Keen eye for detail, and unmatched enthusiasm for creating engaging training experiences
• High-energy, self-motivated and task oriented
• Must be proficient in the use of Microsoft Word, Excel and Outlook

Additional Requirements:

• Ability to travel up to 30% + domestically (including overnight) is required
• Valid driver’s license issued by the state in which the individual resides, good driving record
• Responsible for performing all duties in compliance following the appropriate regulations and all other international regulatory requirements with which Allergan Aesthetics complies

#LI-AA

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our long-term incentive program.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinate. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.