Sr. Teller

Bank of Hope; Buena Park (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope, in Buena Park, CA, seeks a full-time Customer Service Leader to deliver exceptional client experiences and lead a small team. The role involves coaching tellers, maintaining cash accuracy, and promoting bank products to customers.

The position emphasizes strong communication, multitasking, and a customer-first mindset, with English fluency and Korean preferred. Salary is complemented by bonus and benefits in a fast-paced retail banking environment.

Qualifications

• High School Diploma or equivalent.
• Some experience in retail sales and customer service is a plus.
• Excellent written and oral communication skills; project a professional image.
• Ability to respond effectively to sensitive inquiries or customer complaints.
• Ability to manage multiple tasks, projects, and deadlines.
• Korean language ability preferred.

Responsibilities

• Provide excellent customer service by assisting inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Educate customers about bank products and services, identifying cross-sell or upsell opportunities.
• Mentor and train tellers on customer service standards, cash-handling accuracy, and operational procedures.
• Balance personal cash drawer and monitor cash levels during shifts to support branch cash handling accuracy.
• Collaborate with Branch Manager and Operations Manager to achieve branch goals and maintain a positive team culture.
• Act as escalation point for complex customer issues, coordinating with other departments to resolve them.

Skills

Customer service

Leadership

Communication

Multitasking

Cash handling

Retail sales

Education

High School Diploma

Tools

POS System

Banking Software

Job description

Customer Service & Leadership:

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.
• Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively.
• Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.
• Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures.

Transaction Processing & Oversight:

• Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
• Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures.
• Ensure adherence to bank policies, fraud detection protocols, and cash-handling procedures.
• Balance personal cash drawer and assist with monitoring overall cash levels during shifts to support branch cash handling accuracy.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.

Operational Support:

• Assist with operational tasks such as maintaining branch supplies and ensuring customer-facing materials (e.g., brochures) are up-to-date.
• Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
• Participate in branch-specific tasks, such as ATM balancing or night deposit processing, as assigned.
• Maintain a clean and organized workstation and support administrative tasks as directed.

Team Collaboration & Development:

• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
• Provide feedback and coaching to improve team performance and ensure consistent delivery of exceptional service.
• Act as a resource for team members, assisting with questions or procedural guidance when needed.
• Support the branch during special projects, system updates, or procedural changes.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Prior Experience

• Experience: Some experience in retail sales and customer service functions a plus.

Skills

• English: Written: Fluent Verbal: Fluent
• Combination of Experience and Education can meet the job requirements: Yes
• Computer/Systems Knowledge Requirements: Basic to Intermediate
• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment.
• Additional Languages: Korean preferred

The salary range for this full-time position is $18.50 Hourly - $20.00 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.