Sr Technical Support Specialist

Becton Dickinson; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

BD is seeking an experienced IT professional to support hospital environments, troubleshoot complex issues, and document case notes clearly. You will work with SQL, IIS, AD, and VMware within a fast-paced healthcare technology setting.

The role emphasizes on-site collaboration at BD facilities, mentoring teammates, and contributing to process improvement while maintaining patient-focused service excellence.

Qualifications

• Bachelor's degree in Computer Science or 4+ years of equivalent experience.
• SQL experience (3+ years) and familiarity with Microsoft SQL server.
• CompTIA A+ or Network+ certifications are preferred.
• Experience with Windows Server 2008+ and Desktop Administration.
• Knowledge of Active Directory, VMware, IIS, and network basics.
• Ability to communicate technical solutions to non-technical audiences.

Responsibilities

• Provide customer service support and technical assistance.
• Troubleshoot and resolve issues in hospital environments.
• Document case notes clearly and coordinate with teams.
• Mentor teammates and help improve processes and knowledge articles.

Education

Bachelor's degree in Computer Science

4+ years equivalent experience

Tools

Microsoft SQL

IIS/Web Application Administration

Windows Server administration

Active Directory Administration

VMware administration

Networking concepts

Group Policy

Peripherals installation (scanners, printers)

Job description

Job Description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Specific Duties, Activities and Responsibilities

Knowledge, Skills and Abilities Customer Service Support Fosters an open dialogue, maintains an approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity, and shows regard for their opinions when coaching and assisting other agents and specialists when faced with difficult technical issues Demonstrates effective use of phone and email for communication channel Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes. Uses plain talk to explain complex or technical concepts Sets clear objectives and measure for expectations and timelines (Internal or External) Supports the resolution of trending issues Sets clear expectation and models behavior to encourage high-quality personal case management Gives the pertinent information agents and specialists need to be successful and promotes customer‑centric concepts when creating/updating Knowledge Articles Provides progress updates to customer. Seeks customer feedback and ensures needs have been fully met Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes, and internal & external communications. Uses plain talk to explain complex or technical concepts Provides mentorship to others by providing guidance and feedback to help encourage and support quality customer interactions Accountable Models and sets expectations for high-quality personal case management Mentors and moderates process, progress, and results to ensure adherence to process checklists & collaboration process Models continuous learning and fosters an environment to encourage others to continue customer education (clinical and technical) Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job.

Technical

Advanced understanding of BD products and how technical support and Field supports them in our customers' environments Understanding of how our products enhance and interact with hospital workflow Ability to identify issue-trends and uses available tools, resources, and team collaboration to troubleshoot customer issues.

Education and Experience

Education: Bachelor's degree in Computer Science or 4+ years equivalent experience Experience: Microsoft SQL experience (3+ Years) CompTIA A+ or N+ Preferred Ability to communicate technical solutions/recommendations to a non-technical audience Windows Server (2008+) and Desktop Administration (Win7+) Networking topology, terminology, commands IIS and Web Application Administration Group Policies Terminology and Administration Active Directory Administration VMWare Terminology and Administration Installing peripherals (Scanners, Printers…) Application Installation and Troubleshooting.

Workplace Flexibility and Vaccination Policy

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visithttps://bd.com/careers Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Location and Shift

Primary Work Location USA TX - San Antonio - Silicon Dr Additional Locations Work Shift We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real‑life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.