Sr. Technical Project Manager - Client Service Delivery

DataVisor Inc.; Mountain View (CA); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

PTO

Job summary

DataVisor Inc. is seeking a highly skilled technical Project Manager to join the client service team. You will manage client communications, drive overall delivery schedules, and design innovative integration solutions for our SaaS platform.

This role also entails hands-on engineering work to deliver projects and strong cross-team collaboration. The ideal candidate will bridge client needs with engineering, sales, and product, guiding onboarding and ensuring successful outcomes in a fast-paced

Qualifications

• Bachelor's degree in CS/engineering or related field.
• Proven experience as technical PM or similar role.
• Strong understanding of software development, system architecture & integration.
• Excellent communication and interpersonal skills with clients.
• Client-facing communication and consultant management abilities.
• Ability to manage multiple projects in a team setting.
• Knowledge of anti-fraud in finance or internet industries is a plus.
• Experience in real-time computing, big data or machine learning is a plus.

Responsibilities

• Manage client communications and delivery schedule to ensure on-time outcomes.
• Collaborate with clients, sales, and stakeholders to achieve project success.
• Understand client product and business logic to recommend optimal SaaS integration.
• Lead onboarding projects and maintain project control.
• Provide technical guidance during implementation and deployment with client systems.
• Coordinate with product and engineering to integrate new features smoothly.
• Stay informed on financial services trends and emerging tech to improve solutions.
• Present and demonstrate proposed solutions to clients and stakeholders.

Skills

Client-facing communication

Project management

Software integration

Team collaboration

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine and investigation tools work together to provide guaranteed performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!

Position Overview

We are seeking a highly skilled technical Project Manager to join the client service team. On one hand this is a client-facing service delivery manger role. The ideal candidate will be managing all client communications and driving overall delivery schedule, be responsible for designing and implementing innovative integration solutions that meet our client's technical and business requirements. This role involves working closely with clients, sales teams, and other stakeholders to ensure successful project outcomes. On another hand, this is a technical delivery role. The candidate will be responsible for driving and managing all engineering threads in order to deliver the project, and conduct technical hands-on work as needed. This is also a technical hands-on role.

Key Responsibilities

• Manage and drive client communications throughout the entire delivery, align different client stakeholders, ensure project is delivered successfully without delay.
• Work closely with clients, sales teams, and other stakeholders to ensure successful project outcomes.
• Understand the client's product and business logic to recommend the best solution that addresses specific client needs. Provide strong solution and consulting services.
• Take the project management role to ensure the client onboarding project runs as expected and under control.
• Provide technical expertise and guidance throughout the implementation and deployment phases, to integrate with the client systems.
• Work closely with product and engineering teams to ensure seamless integration of new features and technologies into existing systems.
• Stay updated on financial services industry trends and emerging technologies to continuously improve our solutions and offerings.
• Conduct presentations and demonstrations of proposed solutions to clients and stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a technical Project Manager or in a similar technical role.
• Strong understanding of software development, system architecture, and integration principles. Strong solutioning skills on Saas platform data integration.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
• Strong client-facing communication skills and consultant/client management capabilities.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Creative problem-solving skills and a results-oriented mindset.
• Knowing auti-fraud in the Financial or internet industry will be a plus.
• Experience in real-time computing, big data, or machine learning will be a plus.

Benefits

• Health Insurance, PTO

The expected base salary range for this role is $100,000 – $150,000 per year, depending on experience, skills, and location. This position may also be eligible for bonus, equity, and benefits.