Sr. Technical Program/Project Manager

Bandwidth; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Vision, and Dental coverage

4 weeks PTO

PTO embargo policy

Volunteer time off

Mahalo moments time off

Wellness initiatives

Job summary

Bandwidth in Raleigh seeks a Sr. Technical Program/Project Manager to lead internal and external programs, driving product development and large customer implementations. You will partner with product, tech, and business teams to push complex initiatives forward and ensure successful delivery.

You’ll own the end-to-end delivery, manage risks, and coordinate with stakeholders for go-to-market activities. The role demands strong leadership, strategic thinking, and excellent communication in a

Qualifications

• 5+ years of program management experience in telecom or enterprise software delivery.
• Experience partnering with product, technology, and other business teams to deliver on goals.
• Experience with Agile methodology.
• Experience with program/project management tools (status dashboards, Gantt planning).

Responsibilities

• Partner with product management to deliver products aligned with Bandwidth’s strategic direction.
• Drive prioritization, roadmaps, and delivery planning.
• Lead cross-functional delivery with complex interdependencies and own the delivery.
• Define solutions with product, technology, and business stakeholders.
• Ensure technical delivery and go-to-market readiness across Bandwidth.
• Identify risks, define mitigations, and monitor issues.
• Build relationships to prepare stakeholders for change/delivery.
• Measure ROI post-launch against goals and report deltas to product management.
• Refine program management standards, processes, and metrics.

Skills

Leadership

Self direction

Adaptability

Executive communication

Verbal communication

Written communication

Organizational skills

Problem solving

Negotiation

Education

BS Degree - preferably in a technical discipline.

Tools

JIRA

Google Workspace

Job description

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

We are looking for an experiencedSr. Technical Program/Project Managerwho will take a leadership role in the management of key internal and external programs and projects, driving product development and large customer implementation objectives to achieve corporate goals. The successful candidate will be positive, energetic, determined, have an adaptable personality as well as the ability to inspire and influence with a willingness to take on challenges independently. Ultimately, we are looking for an excellent team player that leads by example and drives organizational accountability and efficiency.

What You’ll Do:

• Partner with our product management team to deliver products that support Bandwidth’s strategic direction
• Drive prioritization, roadmaps, and overall planning and delivery execution
• Work cross-functionally to establish and manage successful delivery across the complete business initiative with complex interdependencies -- you own the delivery!
• Drive definition of solution concepts into manageable deliverables in partnership with product, technology and business stakeholders
• Ensure technical delivery, operational readiness across Bandwidth, and go-to-market launch activities are in sync for overall program delivery
• Foresee, manage, and raise appropriate visibility to risks and issues; own definition and execution of mitigation/contingency plans
• Build and maintain strong relationships across the organization to unite and prepare stakeholders for the change/delivery
• Measure and monitor business value by evaluating ROI for a specified period after launch against original goals, analyze deltas, and report back to product management
• Refine existing standards and adhere to those standards for program management, including processes, methodologies, metrics and reporting to ensure the development and use of program management within our Delivery Office.

What You Need:

• Education:
  • BS Degree - preferably in a technical discipline.
• Experience:
  • A minimum of 5 years program management experience, preferably in telecom or other Enterprise software delivery industry.
  • Experience partnering with product, technology, and other business teams to collectively deliver on business and strategic goals.
  • Experience with Agile methodology and mindset required.
  • Demonstrable experience with program/project management tools (project status, dashboard reporting, Gantt/planning tools, etc)
• Skills:
  • Demonstrated leadership and self direction.
  • Ability to adapt and maneuver in a fast-paced environment.
  • Excellent client-facing and internal communication skills at all levels, including executive.
  • Excellent verbal and written communication skills.
  • Solid organizational skills including attention to detail and ability to multitask.
  • Critical thinker and solution-oriented problem solver. Strong negotiator.

Bonus Points:

• Education:
  • Professional certifications (PMP) and/or training in a form of scaled agile, e.g. SAFe, LeSS, etc.
• Knowledge:
  • Knowledge of web-based interfaces, API’s and/or SIP telephony
• Skills:
  • Familiarity with JIRA and Google’s suite of productivity tools

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• "Mahalo moments" program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.