Sr. Technical Program Manager, Device Software & Services

Amazon; Sunnyvale (CA); On-site; USD 171,000 - 231,000; Full time

Job summary

Amazon.com Services LLC seeks a Senior Technical Program Manager for Device Software & Services to own cross-product line engagement. You will connect Echo, Fire TV, Kindle and other device teams with DSS horizontal teams, translating plans into actionable DSS changes and leading governance across product lines.

You will drive strategic reviews, track roadmaps, validate impact with engineering, and report risks to leadership.

Qualifications

• 7+ years of working directly with engineering teams
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Responsibilities

• Own the product-line engagement mechanisms. Use AI tools to design and run the recurring strategic review with each product line.
• Understand what's coming next. Track product-line roadmaps, upcoming launches, and cross-Amazon initiatives early enough for DSS teams to plan for them.
• Translate product-line plans into DSS impact. For each new device program or need, identify the affected DSS teams, what changes, and the likely scale of the work.
• Route needs to accountable owners. Maintain one product-line needs register. Assign each need to an owning team, track acceptance/deferral/decline, report outcomes.
• Report to leadership. Write narratives and readouts for DSS and product-line leaders on cross-product-line risks, trends, and decisions needed.

Skills

Technical program management

Software development experience

Engineering collaboration

Cross-functional coordination

Job description

Sr. Technical Program Manager, Device Software & Services

Job ID: 10601887 | Amazon.com Services LLC

Application deadline: Nov 15, 2026

Amazon Device Software & Services (DSS) builds the common platform services that power millions of Amazon devices, including the Kindle, Echo, Fire TV, and Fire tablet families. Our teams own the operating system, device identity, setup, updates, localization, beta, and the cloud services that every product line depends on. We are building the foundation for the next generation of Amazon devices, including some we can't mention yet.

As the Senior Technical Program Manager for Cross-Product Line Engagement, you will own the mechanisms that connect Amazon Devices product lines to DSS horizontal teams. You will work with product-line leaders in Echo, Fire TV, eReader, Tablet, and new device categories to understand what they are planning. You will then work out what those plans mean for each DSS team: which systems are affected, what has to change, and when the owning teams need to know.

Key job responsibilities

• Own the product-line engagement mechanisms. Use AI tools to design and run the recurring strategic review with each product line. Set the cadence, inputs, attendees, and outputs, and define the metrics that show whether the mechanisms work.
• Understand what's coming next. Track product-line roadmaps, upcoming launches, and cross-Amazon initiatives early enough for DSS teams to plan for them.
• Translate product-line plans into DSS impact. For each new device program or need, identify the affected DSS teams, what changes, and the likely scale of the work. Validate the assessment with engineering managers and senior engineers.
• Route needs to accountable owners. Maintain one product-line needs register. Assign each need to an owning team, track whether that team accepted, deferred, or declined it, and report the outcome back to the product line.
• Report to leadership. Write narratives and readouts for DSS and product-line leaders on cross-product-line risks, trends, and decisions needed.

Basic Qualifications

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Sunnyvale - 171,000.00 - 231,400.00 USD annually

USA, CO, Denver - 148,700.00 - 201,200.00 USD annually

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.