Sr. Technical Program Manager, Account Integrity

Amazon; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon is seeking a Sr. Technical Program Manager to partner with product, engineering, and applied science teams on controls that shut out fraud, scams, and bots while keeping the customer experience seamless.

The role calls for business acumen and deep technical experience across ML and software engineering. You will own end-to-end delivery of integrity programs, build program cadence, and manage dependencies across identity, seller, customer service, and applied science teams.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Own end-to-end delivery of account integrity programs that span multiple engineering and ML teams, from intake and scoping through launch, dial-up, and operational readiness.
• Build and run the program cadence for the organization: status reporting, milestone tracking, and escalation paths.
• Manage cross-organization dependencies with partner teams across identity, seller, customer service, and applied science.
• Drive engineering intake and prioritization. Consolidate requests from across the org, make the tradeoffs visible, and make high judgment decisions
• Define and report the metrics that show whether a program is working, spanning detection and prevention effectiveness, operational health, and attainment against annual goals.
• Support annual and quarterly planning, translating business goals into scoped engineering commitments and defensible resource asks.
• Write the documents that drive decisions: program plans, business reviews, and leadership updates that a director or VP can read once and act on.
• Find and remove systemic sources of delay. Where the process is the bottleneck, redesign it and automate the parts that should not need a person.

Skills

Technical Product/Program Management

Engineering team collaboration

Software development

Technical PM with software eng teams

Cross-functional coordination

Job description

Description

Come build the software that protects hundreds of millions of Amazon customers and keeps us ahead of the bad actors trying to abuse their accounts.

We are looking for a Sr.

Technical Program Manager to partner with our product, engineering, and applied science teams on creative controls that shut out fraud, scams and bots while keeping the experience seamless for customers and sellers, whether they are shopping, streaming Prime Video, asking Alexa, or reading on Kindle.

This is a highly visible role that calls for real business acumen alongside technical depth.

If you want worldwide impact and the chance to drive ambitious ML and engineering programs that make Amazon a safe place to transact, we would like to talk to you.

Key job responsibilities

• Own end-to-end delivery of account integrity programs that span multiple engineering and ML teams, from intake and scoping through launch, dial-up, and operational readiness.

• Build and run the program cadence for the organization: status reporting, milestone tracking, and escalation paths.

• Manage cross-organization dependencies with partner teams across identity, seller, customer service, and applied science.

• Drive engineering intake and prioritization. Consolidate requests from across the org, make the tradeoffs visible, and make high judgment decisions

• Define and report the metrics that show whether a program is working, spanning detection and prevention effectiveness, operational health, and attainment against annual goals.

• Support annual and quarterly planning, translating business goals into scoped engineering commitments and defensible resource asks.

• Write the documents that drive decisions: program plans, business reviews, and leadership updates that a director or VP can read once and act on.

• Find and remove systemic sources of delay. Where the process is the bottleneck, redesign it and automate the parts that should not need a person.

About the team

Account Integrity (AIT) protects Amazon customer accounts from the moment they are created. We keep bots and abusive automation out of our authentication flows, and shut down bad actor accounts before they can be used for fraud or abuse. We also own Amazon's defense against impersonation scams detecting scam contacts across email, chat, and phone, taking down fraudulent URLs, giving customers a way to confirm that a message genuinely came from Amazon, and partnering with law enforcement and consumer advocacy groups to hold offenders accountable.

We combine machine learning at scale, deep risk expertise, and operational rigor to stay ahead of adversaries who adapt every day. What we are ultimately protecting is the trust that makes Amazon work.

Basic Qualifications

• 5+ years of technical product or program management experience

• 7+ years of working directly with engineering teams experience

• 3+ years of software development experience

• 5+ years of technical program management working directly with software engineering teams experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, San Diego - 148,700.00 - 201,200.00 USD annually

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually