Sr. Technical Program Manager

Toshiba Corp.; Ohio; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Direct hire by Toshiba

Comprehensive benefits

Life insurance

Grocery coupons

Pension plan

Vacation and holidays

Job summary

Toshiba Global Commerce Solutions is seeking a Software Test and Support Manager to lead QA and software testing initiatives, drive cross-functional collaboration, and manage teams across global missions. The role emphasizes strategic direction with the Software Quality Director, stakeholder engagement, and developing engineers into skilled professionals.

The position requires extensive people management, strong knowledge of QA processes, and the ability to deliver customer-focused software

Qualifications

• BS in computer science, computer engineering, or related field.
• 5+ years in management within software support and quality assurance leveraging Agile/Scrum.
• 8+ years of experience in software test engineering and/or solution support.
• Ability to work with top customer accounts.
• Excellent communication and interpersonal abilities.
• Experience delivering and supporting business to business or business to customer software.
• Knowledge of software development, support, and testing processes.
• Strong analytical skills.

Responsibilities

• Provide subject matter expertise and lead cross-functional software testing and support teams.
• Lead multiple missions across the globe and resolve cross-functional issues.
• Drive interactions with Sr. Level Executives on critical initiatives.
• Develop team members into skilled test and support engineers.
• Leverage background in software support and testing with a customer-centric mindset.

Skills

Leadership

Communication

Analytical skills

Customer accounts

Software testing

Agile / Scrum

Project management

Cloud platforms

CI/CD

Java ecosystem

Education

Bachelor's degree

Tools

Java

Spring

SpringBoot

Git

Maven

Docker

MongoDB

Selenium/Cucumber

Jenkins

Azure

AWS

GCP

Job description

The Software Test and Support Manager will provide subject matter expertise in addition to team leadership.

Responsible for processes employees execute. Ability to lead multiple missions with employees across the globe and resolving cross-functional issues. Drive Interactions with Sr. Level Executives on critical initiatives for multiple missions across many disciplines.

This position requires extensive people management experience, proven knowledge of software quality practices / processes and program management skills to drive cross-functional team activities with the understanding of requirements and business drivers for the new products and solutions.

Software Test and Support Manager will be responsible for ensuring seamless software solutions for customers and maintaining quality standards through:

• Collaboration with the Software Quality Director to establish strategic direction and best practices.
• Engagement with stakeholders, including Customers, Product Owners, and Program Managers.
• Development of team members into skilled support and test engineers.
• Leveraging a background in software support and testing, strong leadership, and a customer-centric mindset.

Basic qualifications

• BS in computer science, computer engineering, or related field.
• 5+ years in management within software support and quality assurance leveraging Agile/Scrum.
• 8+ years of experience in software test engineering and/or solution support.
• Ability to work with top customer accounts.
• Excellent communication and interpersonal abilities.
• Experience delivering and supporting business to business or business to customer software.
• Knowledge of software development, support, and testing processes.
• Strong analytical skills.
• Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP Project management experience.

Preferred Qualifications

• POS (Point of Sale) industry experience
• Combined hardware device / software testing or support experience

• It would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.

• Cloud Platforms: AWS, Azure, GCP
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.