Sr Technical Lead, Audio Visual - Hilton New orleans Riverside

Hargrove, Inc.; New Orleans (LA); On-site; USD 23,000 - 32,000; Full time

Job summary

Encore Global in New Orleans, LA is seeking a Sr. Technical Lead to bridge the gap between technical lead and specialist. This on-site role reports to an Operations Manager and focuses on small general sessions while supporting larger events.

The position requires 2+ years in the field, a preferred Bachelor’s degree, and strong hospitality and customer-service skills to deliver flawless events. Training, supervision, and maintenance responsibilities are included.

Qualifications

• 2+ years of field experience in the specialty area.
• Strong customer, client and coworker interface abilities.
• Ability to interact professionally with diverse teams and senior management.
• A valid driver’s license is required for positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Responsibilities

• Equipment Operation: setup, operation and breakdown of advanced audiovisual equipment.
• Troubleshoot technical issues quickly and ensure security and safety measures.
• Customer Service: exceed client expectations and maintain positive relationships.
• Training/Staff Development: mentor and coach team members to develop skills.
• Event Supervision: supervise and direct technicians during events.

Skills

Customer service

Hospitality

Communication

Team leadership

Professional demeanor

Education

Bachelor’s Degree preferred

Job description

Posting Details

• Posted on October 9, 2026

Locations

Showing 1 location New Orleans, LA 70140, USA

• On-site
• Pay or shift range: $17.20 USD to $22.37 USD The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
• Ops - Technical Services
• Full-Time
• Requisition #: SRTEC045361

Description

Position Overview

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

Training/Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Job Qualifications

• Bachelor’s Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and \"career path\" or the direct link below https://jobs.encoreglobal.com/en/career-paths
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality
• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made