Sr. Technical Architect

TechDigital Group; United States; Remote; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a highly skilled professional to provide L2/L3 support for Veeva Vault RIM applications. This role involves managing end-user issues, handling configuration changes, and collaborating with vendors for product releases. Candidates should have extensive experience with Veeva Vault applications, particularly QualityDocs, and possess strong communication skills. Flexibility for shift work is essential, as this is a 24/7 project. Join a dynamic team where your expertise will make a significant impact on the efficiency and effectiveness of critical applications.

Qualifications

• 10-15 years of experience in supporting Veeva Vault applications.
• Prefer candidates certified in Veeva Vault Administration.

Responsibilities

• Provide L2/L3 support for Veeva Vault RIM application.
• Handle configuration change requests on lifecycles and workflows.

Skills

Veeva Vault RIM

Veeva Vault Administration

QualityDocs

ITIL support process

Communication Skills

Job description

Top 3 Must Have's:

1. Veeva Vault RIM, QualityDocs
2. Veeva Vault Administration
3. LS Domain Exp.

Experience:

• 10 to 15 years
• Candidate should have at least 8 years of experience in supporting Veeva Vault applications preferably VAULT QUALITYDOCS.
• Prefer candidates who are certified in Veeva Vault Administration.
• Experience in Veeva Vault RIM and lifecycle domain will be an added advantage.
• Candidate should have good knowledge on the ITIL support process.
• Should have good communication skills.

Job Description:

• Provide L2/L3 support for Veeva Vault RIM application.
• L2 support will mainly include handling the end user issues in Veeva and L3 will include Veeva administration and configuration.
• Handle configuration change requests on lifecycles, workflows, security settings, objects, document types/subtypes etc.
• Work with the vendor for any major issues/bugs in the application.
• Coordinate with vendor for Veeva product releases.
• Should understand the integrations well and work with the integrated teams for any issues.
• Since it is a 24/7 project, candidate should be flexible to work in shifts.