Sr. Technical Account Manager, TAM

Amazon Inc.; San Diego (CA); Vor Ort; USD 154.000 - 208.000; Vollzeit

Zusammenfassung

Amazon Inc. is seeking a Senior Technical Account Manager (TAM) within AWS Enterprise Support to influence customer cloud adoption across Compute, Storage, Database, AI/ML, Serverless, and more. The TAM is the principal technical advisor and voice of the customer to AWS product teams, working with startups to Fortune 500 enterprises.

The role emphasizes advocacy, strategic guidance, and ensure customers achieve maximal value from AWS while occasionally traveling 10% or more as needed.

Qualifikationen

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.

Aufgaben

• Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices and ensure operational health of AWS environments.
• Serve as the principal technical advisor and voice of the customer to AWS product teams.

Kenntnisse

Distributed applications

Technical engineering

Jobbeschreibung

Job ID: 10579852 | Amazon Web Services, Inc.

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across all industries and sizes—including Automotive, Financial Services, Energy, Healthcare, Industrial and Manufacturing, Media and Entertainment, Telecom, Big Data, and more—gain the best value and service from AWS?

At AWS Enterprise Support we're looking for a Sr. Technical Account Manager (TAM) to support and influence our customers' creative and transformative spirit of innovation across all technology areas including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises-serving as their advocate to AWS product teams.

Key job responsibilities

• As a Senior TAM you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
• You will provide advocacy and strategic technical guidance to plan and build solutions using best practices and proactively keep the customer's AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
• The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

Basic Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience

Preferred Qualifications

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience with AWS services or other cloud offerings
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&DD insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

• USA, CA, Mountain View - 176,600.00 - 239,000.00 USD annually
• USA, CA, San Diego - 153,600.00 - 207,800.00 USD annually
• USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually
• USA, MA, Boston - 153,600.00 - 207,800.00 USD annually
• USA, NY, New York - 169,000.00 - 228,600.00 USD annually
• USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually
• USA, TX, Houston - 153,600.00 - 207,800.00 USD annually
• USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
• USA, WA, Bellevue - 153,600.00 - 207,800.00 USD annually
• USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually