Sr. Technical Account Manager - Public Sector/Gov (Remote)

CrowdStrike Holdings, Inc.; United States; À distance; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Equity awards

Wellness programs

Vacation & holidays

Parental leave

Professional development

Employee networks

Office culture

Great Place to Work

Résumé du poste

CrowdStrike Holdings, Inc. is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers and ensure their success. You will onboard new customers, drive proactive health checks, and advocate for customers with internal teams.

The role requires strong customer service, excellent communication, and the ability to travel up to 25%. Candidates should have a Bachelor’s degree or equivalent, experience with Windows Server, and a solid background in

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with Windows Server operating systems.
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Excellent customer service and ability to establish technical credibility.
• Excellent written and verbal communication skills.
• Proven problem-solving skills and collaborative attitude.
• Ability to travel up to 25%.
• Experience using AI technologies to enhance decision-making and workflows.
• 3+ years in SaaS Customer Success/Support/Technical Account Management (bonus).

Responsabilités

• Serve as primary technical contact and augment our customer support teams.
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through proactive health checks, training, and sharing best practices.
• Advocate for customers with internal stakeholders to document feedback.
• Engage with customers at all levels from SOC to the C-suite.
• Research technical issues and follow up with recommendations and action plans.
• Escalate customer issues to management when appropriate.
• Lead cross-functional resolution for escalated cases.
• Leverage internal expertise and knowledge base to deliver effective solutions.
• Create knowledge base content for reuse across the company.
• Share best practices and keep up with new technologies.
• Identify renewal risk and collaborate to remediate and renew.
• Support sales in identifying account expansion opportunities.
• Drive cases to timely resolution.

Connaissances

Customer advocacy

Technical problem solving

Communication skills

Team collaboration

Travel willingness

AI-enabled decision making

SaaS/Customer Success

Self-motivated learner

Crisis management

Technical credibility

Formation

Bachelor’s Degree or equivalent experience

Outils

Python scripting

REST API

Linux

MacOS

Description du poste

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.

What You’ll Do:

• Serve as primary technical contact and augment our customer support teams
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
• Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
• Escalate customer issues to management when appropriate.
• Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Create knowledge base content to capture new learning for reuse throughout the company and user base.
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Support the sales teams in identifying account expansion opportunities.
• Drive support cases to ensure issues are being resolved in a timely manner.

What You’ll Need:

• Bachelor’s Degree or equivalent experience
• Experience working with Windows Server Operating Systems
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Proven problem-solving skills
• Collaborative attitude
• Ability to travel up to 25%
• Commitment to customer succes
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Bachelor’s Degree in Computer Science or equivalent
• CISSP or ITIL Certification
• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
• Deep expertise in Linux and Mac platforms
• Python Scripting and RestAPI experience

#LI-Remote #LI-RL1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.

We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

The base salary range for this position for all U.S. candidates is $110,000 - $160,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

Expected Close Date of Job Posting is:12-14-2026

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.