Sr. Tech CSM - Emerging Products, AWS Applied AI Solutions GTM

Amazon Inc.; Chicago, Northern (IL, KY); Hybrid; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Senior Tech CSM for Emerging Products in Chicago to own end-to-end engagements across ERP, CLM, and AR systems within finance operations. You will lead design-partner initiatives, drive value realization, and surface customer feedback to influence product direction.

You will collaborate with finance leaders, solutions architects, and partner teams to ensure measurable outcomes, governance, and successful deployment in a fast-paced, enterprise environment.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor’s degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Responsibilities

• Engagement Execution & Governance: Own end-to-end execution of design-partner engagements — drive delivery plans, run governance and status cadences, manage risks and escalations, and ensure engagements progress toward agreed KPIs and value‑realization milestones
• Technical Discovery & Implementation: Co‑lead technical discovery across the customer’s finance systems landscape — IT environment, integration paths, and data inventory — and guide implementation across ERP, CLM, and AR systems, articulating trade‑offs and partnering with the Solutions Architect on solution design
• Value Realization & Business Case: Co‑create success criteria and business‑value framing with finance stakeholders, building the case that connects AI‑driven contract‑to‑cash adoption to measurable outcomes such as reduced DSO, recovered revenue leakage, and faster dispute resolution
• Voice of the Customer: Capture, structure, and surface customer feedback into product and engineering — maintaining a disciplined feedback loop and partnering with Product to prioritize gaps that unblock customer value, without owning the roadmap itself
• Stakeholder Management & Communication: Build trusted relationships across technical and business stakeholders — from finance and IT practitioners to senior decision‑makers — communicating clearly and driving alignment through a pre‑GA environment where ambiguity is the norm

Skills

Leadership

Program management

Customer facing

Cross-functional collaboration

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

Tools

SAP

Oracle

Workday

Job description

Sr. Tech CSM - Emerging Products, AWS Applied AI Solutions GTM

Job ID: 10568731 | Amazon Web Services, Inc.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Are you passionate about transforming how enterprises manage their financial operations through the power of agentic AI? Do you envision a future where intelligent automation eliminates the friction in contract-to-cash workflows — connecting the dots across contract management, billing, invoicing, collections, and cash application that no single system holds today? Then come help us bring the next generation of AI-powered financial intelligence to market at AWS.

As a Technical Customer Solutions Manager, you will be a trusted advisor to the customer, working at the intersection of AI, enterprise finance systems, and real-world business operations. You will own the end-to-end execution of design-partner engagements — driving delivery toward agreed success criteria, co‑leading technical discovery across the customer’s finance systems landscape, and guiding implementation from early engagement through production. You will be the connective tissue between the customer and our internal teams: running governance and delivery cadences, surfacing the voice of the customer into product and engineering, and ensuring every engagement converts into measurable value and reference‑able outcomes.

Key job responsibilities

• Engagement Execution & Governance: Own end-to-end execution of design-partner engagements — drive delivery plans, run governance and status cadences, manage risks and escalations, and ensure engagements progress toward agreed KPIs and value‑realization milestones
• Technical Discovery & Implementation: Co‑lead technical discovery across the customer’s finance systems landscape — IT environment, integration paths, and data inventory — and guide implementation across ERP, CLM, and AR systems, articulating trade‑offs and partnering with the Solutions Architect on solution design
• Value Realization & Business Case: Co‑create success criteria and business‑value framing with finance stakeholders, building the case that connects AI‑driven contract‑to‑cash adoption to measurable outcomes such as reduced DSO, recovered revenue leakage, and faster dispute resolution
• Voice of the Customer: Capture, structure, and surface customer feedback into product and engineering — maintaining a disciplined feedback loop and partnering with Product to prioritize gaps that unblock customer value, without owning the roadmap itself
• Stakeholder Management & Communication: Build trusted relationships across technical and business stakeholders — from finance and IT practitioners to senior decision‑makers — communicating clearly and driving alignment through a pre‑GA environment where ambiguity is the norm

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor’s degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Experience with ERP systems (e.g., SAP, Oracle, Workday), or experience in relevant finance roles
• Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs
• Experience communicating with customers, technical, regulatory, business teams, and management to collect requirements, describe product features, and technical designs
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Experience with ERP systems (e.g., SAP, Oracle, Workday), or experience in relevant finance roles
• Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs
• Experience communicating with customers, technical, regulatory, business teams, and management to collect requirements, describe product features, and technical designs
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• USA, CA, Mountain View - 176,600.00 - 239,000.00 USD annually
• USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually
• USA, NY, New York - 169,000.00 - 228,600.00 USD annually
• USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
• USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.