Sr Team Leader Field Services

WEC Energy Group (WEC); Chicago (IL); On-site; USD 91,000 - 136,000; Full time

Job summary

WEC Business Services LLC, a subsidiary of WEC Energy Group, in Chicago, Illinois, seeks a Sr Team Leader Field Services to supervise field, dispatch and external staff, and ensure safe, efficient operations.

The role requires 7+ years in related roles with at least 2 years in leadership, strong problem solving and communication skills, and the ability to manage multiple tasks. The position may require travel and occasional overnight stays. The posted pay range is $90,507.56 to $135,761.08.

Qualifications

• 7+ years in related business, operations and customer contact.
• At least 2 years in a leadership role.
• Strong problem solving and interpersonal skills.
• Ability to manage multiple tasks in complex situations.
• Experience leading initiatives from inception to completion.

Responsibilities

• Supervise field, dispatch, and external staff ensuring safety and efficiency.
• Plan, organize, and direct operations to meet budgets and quality goals.
• Coach, train, and discipline employees to improve performance.
• Coordinate safety, training, and quality assurance programs.
• Communicate with management, customers, and vendors to resolve issues.
• Oversee daily reporting, timesheets, and workflow across multiple service centers.
• Assist during emergencies and support call-out processes.

Skills

Leadership

People management

Customer service

Problem solving

Communication

Education

Bachelor's degree in Business, Communications, or related field

Job description

Career Opportunities: Sr Team Leader Field Services (7009)

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Sr Team Leader Field Services in our Chicago, Illinois location.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

The Senior Team Leader Field Services will be responsible for supervising, planning, organizing and directing a team of field, dispatch and external field staff. Ensures operations are performed in safe, efficient, accurate and an economical manner. The team leader is responsible for employee training, coaching, counseling and discipline in order to provide effective utilization and development of employees. Call out/storms support and overnight travel may be required.

Job Responsibilities

• Supports corporate /department initiatives while leading continuous improvement, change management, employee engagement initiatives.
• Ensures that all employee and customer’s needs are met in a safe, efficient and timely manner through the effective management of personnel, equipment and materials. Educates and reinforces the use of safe work practices and ensures compliance to Wisconsin/Michigan PSC rules and regulations and OSHA regulations.
• Oversees /monitors and supports safety, training, and quality assurance programs.
• Champions safety, health and wellness initiatives.
• Plans, develops, and conducts safety meetings and training sessions.
• Provides support and/or training to internal and external teams.
• Demonstrates a sound knowledge of department/corporate goals and policies. Develops new and/or modifies existing department policies and procedures.
• Coaches, counsels, and trains employees for improved job performance and self- development. Implements and administers the progressive disciplinary process when appropriate.
• Continues education to improve skills and acquire new skills; maintains knowledge of corporate and department tools, systems, policies and procedures.
• Performs administrative duties such as generating and reviewing reports, approving timesheets, validating performance, monitoring attendance.
• Supports customer satisfaction initiatives through resolution of internal and external customer complaints, concerns, or hazards.
• Troubleshoots company equipment, tools and systems to identify needed repairs and revisions.
• Interviews, hires and trains employees.
• Effectively communicates and delivers presentations to all levels of management, internal and external staff, customers, and vendors. (Both verbal and written).
• Supports resource plans by evaluating changing needs and prioritizes work and resources accordingly.
• Coordinates accurate, timely and executable work assignments, schedules; Identifies work ready to be released, schedules resources across skill sets and geographies, and effectively prioritizes the work for optimal utilization of personnel and equipment. Manages multiple priorities to meet both internal and external commitments, utilizing personnel and equipment in accordance with shifting priorities and workload.
• Uses experience to help Operations develop and implement strategic direction including:
• Manage the work for multiple service centers, creating "one view" of all work by monitoring forecasting, planning, scheduling daily assignments. Drives overall quality and performance from on time completion, audits, to meeting budget and overall quality. Maintains awareness of resource capability by skill for any point in time, manages resources, budgets and customer and company priorities to effectively optimize performance in all areas.
• Assists peers when needed, including supporting the emergency call out process.
• Supports the department budget including, but is not limited to monitoring purchases, overtime, time sheet reporting, expense bills etc., Identify continuous improvement opportunities to drive efficiencies and manage budget.
• The position may require travel to various company locations across all WEC utilities or other locations, including customer premises, using a personal vehicle. Overnight stays may be required.

Minimum Qualifications

• Drivers License Required.
• Minimum of 7 years in a related business, operation, management and customer contact experience required.
• Candidates must also have at least two years of experience in a leadership role.
• Strong problem solving and interpersonal skills required.
• Ability to affectively manage multiple tasks in complex or ambiguous situations.
• Experience leading initiatives from inception to completion.

Preferred Qualifications

• Bachelors Degree in Business, Communications, Law Enforcement or related field is preferred.
• Field experience or Metering knowledge is preferred.

End Date:09/04/2026

Pay Range Minimum: $90,507.56

Pay Range Maximum: $135,761.08

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.