Sr. Team Lead - Residential

Southwest Behavioral & Health Services; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

3 weeks PTO in first year

10 paid holidays

Low-cost medical, dental and vision

Retirement plan with company match

Career development and tuition support

Employee Assistance Program

Job summary

Southwest Behavioral & Health Services is seeking a senior team leader to oversee clinical programming and daily operations across assigned programs. You will drive staff development, ensure program quality, and balance administrative tasks with direct patient care.

The role emphasizes leadership, program development, and collaboration with the Program Coordinator to achieve measurable outcomes in a dynamic behavioral health setting.

Qualifications

• 21 years of age minimum.
• Associate’s degree + 3 years of full-time behavioral health experience.
• Bachelor’s degree with emphasis in Human Services, Counseling or Psychology + 1 year of behavioral health experience preferred.
• Equivalent combination of education and experience totaling five years acceptable.
• Supervisory experience preferred.
• Valid Arizona driver’s license and motor vehicle screening for insurance purposes.
• Maintain personal auto insurance per SBH guidelines.
• First Aid & CPR certification.
• Computer literate and proficient with modern electronic technologies.
• Demonstrated aptitude and ability in leadership and management, problem solving, organizational skills.
• Fingerprint clearance issued by the Arizona DPS or eligible to receive upon hire.

Responsibilities

• Assist the Program Coordinator to develop and oversee clinical programming and administration.
• Supervise staff and coordinate clinical and administrative functions (50% admin, 50% direct service).
• Ensure sites run smoothly and meet goals.
• Develop clinical and administrative protocols.
• Coordinate scheduling and staff work assignments daily.
• Assist in program evaluation and track outcomes.
• Oversee monthly clinical and data validation audits and monitor quality.
• Other duties as assigned

Skills

Leadership & supervision

Behavioral health

Program coordination

Communication

Education

Associate degree

Bachelor’s degree in Human Services/Counseling/Psychology

Tools

Computer skills

Job description

Job at a Glance

Serves in a leading position as a senior team staff working collaboratively with the Program Coordinator to oversee all functions necessary to operate an assigned program or group of programs. The primary goals are; development and oversight of a sound clinical program, leadership and development of staff, and administrative management. Provides 50% oversight and program management based on the primary operational goals to include participation in program development and management of staff and daily operations.

Job Responsibilities

• Assists the PC to develop and implement a sound clinical program based on current contemporary treatment models, individual and system needs, and outcomes; uses a practical approach and refines clinical programming based on changing needs
• Responsible to assist with supervising staff and coordinate all related clinical and administrative program functions, 50% administrative and management function, 50% Billable Direct Service provision
• Ensures assigned sites are running smoothly and progressing according to needs and goals
• Helps to develop written clinical and administrative program protocols for appropriate treatment based on individual needs and Recovery Based practices.
• Assists in coordination of scheduling and staff work assignments on a daily basis
• Responsible for to assist with Program Evaluation and produce/track proficient measurable outcomes
• Oversees completion of monthly clinical and data validation audits in assigned sites and assists with monitoring quality outcomes in practice and in clinical documentation
• Other job duties as assigned

Qualifications

• Minimum requirement consists of a 21-year age, a related Associate’s degree and three years of full-time behavioral health experience.
• Bachelor’s degree with an emphasis in Human Services, Counseling and Psychology plus one year of behavioral health experience preferred.
• An equivalent combination of education and experience directly related to behavioral health totaling five years is acceptable.
• Supervisory experience preferred.
• Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
• Required to maintain personal auto insurance per SBH guidelines.
• Certification in First Aid & CPR.
• Computer literate and proficient in the use of modern electronic technologies.
• Demonstrated aptitude and ability in leadership and management, problem solving, organizational skills.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive upon hire.

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging

a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Empowered Belonging

• Voice & Visibility ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.