Sr. Team Lead

TRIGO; Cleveland (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

TRIGO Global Quality Solutions in Cleveland, OH is seeking a Sr. Team Lead to provide leadership and drive quality services at the site.

You will train and motivate team members, maintain customer relations, and ensure adherence to company and client guidelines. Responsibilities include coordinating with Site Leaders, managing inspections, and reporting non-conformances while maintaining a positive, safe work environment.

Qualifications

• Proficiency in English.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Excel and Outlook).
• Able to operate gauges and measuring devices.
• Flexible in a fast-paced environment.
• Willing to travel as needed.
• Ability to lift up to 50 pounds.
• Work in environments with heat/cold, noise, and machinery.

Responsibilities

• Establish and maintain relationships with customers and site personnel.
• Daily communication with site stakeholders.
• Train inspectors and verify adherence to processes (audits).
• Communicate project changes and work instructions to inspectors.
• Document and report non-conformances to Site Leader/Supervisor.
• Assist Site Leaders or Sr. Site Leaders as needed.
• Collect and maintain company reports and data.
• Use company portals to record audits and documentation.
• Perform inspections when required.
• Ensure compliance with health & safety policies.

Skills

English proficiency

Communication skills

Microsoft Office (Excel, Outlook)

Inventory management

Discretion

Travel flexibility

Lift 50 pounds

Physical stamina

Education

High School Diploma or Equivalent

Tools

Gauges and measuring devices

Job description

TRIGO Global Quality Solutions is seeking to fill a Sr. Team Lead Position in Cleveland, OH.

Overall Purpose of a Sr. Team Lead

Ensure customer satisfaction by providing quality services/support and by training, developing and motivating team members

Provide leadership and guidance to site personnel

Support and maintain a positive and productive atmosphere at sites

Ensure all company and customer guidelines are upheld

May Report to

Site Manager / Site Supervisor / Sr. Site Leader / Site Leader

Responsibilities

• Establish and maintain relationships with customers and site personnel
• Daily communication with various stakeholders at the site level

Client relationship & Business development

• Establish and maintain relationships with customers and site personnel
• Daily communication with various stakeholders at the site level

Operations

• Assist Site Leaders or Sr. Site Leaders as needed
• Train to the Site Leader position and flex up to support in this role as needed
• Train inspectors and validate adherence to process (ie: audits)
• Communicate changes in projects and work instructions to inspectors
• Document and report non-conformances to Site Leader/Supervisor
• Make independent judgments for subjective scenarios according to project needs
• Troubleshoot and problem solve with the Site Lead/ Supervisor, for issues pertaining to process flow, new criteria, spikes/spills
• Manage material movements using inventory management tools (ie: scanners) as needed
• Work as an inspector when required
• Comply with local and company Health & Safety legislation, laws, and policies
• Comply with all TRIGO and site specific customer policies

Organization & management

• Facilitate communication of information within and between workgroups
• Assist in maintaining a 5S/6S working environment

Technical

• Collect and maintain company reports and data
• Utilize company web portals to record required audits and documentation

Other

• Any other duties as assigned

Knowledge, skills, abilities

Hard Skills

• Proficiency in English
• Excellent written and verbal communication skills
• Computer skills Microsoft Office (basic Microsoft Excel proficiency) and Outlook
• Proficient in the use of various gauges and measuring devices
• Demonstrated flexibility within a fast-paced challenging environment
• Ability to take initiative and handle highly sensitive and confidential material
• May require the ability to travel on a flexible schedule as needed for variable lengths of time and distances
• Walk and/or stand for long periods of time
• Lift / move 50 pounds
• Work in a repetitive environment to include one or more of the following: lift, twist, grasp, grip, reach, pull, push, bend, squat, kneel
• Work in an environment that may include exposure to extreme heat or cold, loud noises, moving mechanical parts or machinery, fumes and odors

Values and Attitude

Global team spirit

• Team player
• Caring for people
• Open-minded

Excellence

• Reactive
• Resilient to pressure
• Rigorous

Customer focus

• Client oriented
• Reliable & trustworthy
• Flexible

Initiative

• Autonomous
• Innovative
• Daring

Work experience

• 1+ year in Quality related position preferred
• Demonstrate leadership ability

Education background

• High School Diploma or Equivalent

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted