Sr Systems Specialist

Banner Health Corporate; Phoenix (AZ); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Banner Health is seeking a Senior Systems Specialist to support reporting, analytics, system administration, and application support within our Supply Chain organization. This role acts as a key resource, leveraging technology and data to improve efficiency and inform decisions across the enterprise.

The ideal candidate has a strong technical and analytical background, with experience supporting business applications, reporting platforms, and system optimization.

Qualifications

• Requires bachelor's degree in a related business discipline or computer science.
• 3–5 years' experience with systems as a super-user or in application support.
• Strong knowledge of word processing, spreadsheets, and databases.

Responsibilities

• Analyze business and customer needs to develop application solutions.
• Troubleshoot moderately complex system issues and escalate when needed.
• Support reporting, analytics, system administration, and app functionality.
• Serve as liaison between end users, IT, and vendors.
• Lead or participate in project teams and document procedures.

Skills

Systems support

Analytics

Communication

Problem solving

Education

Bachelor's degree in related field

Tools

Workday

GHX

Databricks

Job description

Department Name: Supply Chain Svcs-Corp Work Shift: Day Job Category: Information Technology Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members.

Banner Health is seeking an Senior Systems Specialist to support reporting, analytics, system administration, and application support functions within our Supply Chain organization. This role serves as a key resource for business users, leveraging technology and data to improve operational efficiency and support strategic decision-making across the organization. The ideal candidate will bring a strong technical and analytical background, with experience supporting business applications, reporting platforms, and system optimization efforts. While healthcare experience is welcomed, it is not required. Candidates with experience in supply chain operations, business systems, reporting, analytics, or application support are strongly encouraged to apply.

Key Responsibilities

• Analyze business and customer needs and develop effective application-based solutions.
• Troubleshoot and resolve moderately complex system issues, escalating when appropriate.
• Support reporting, analytics, system administration, and business application functionality.
• Serve as a liaison between end users, Information Technology teams, and external vendors.
• Participate in system implementations, testing, upgrades, maintenance activities, and process improvement initiatives.
• Create and maintain functional documentation, reports, and training materials.
• Lead or participate in project teams supporting departmental and enterprise-wide initiatives.
• Provide education and consultation related to applications, processes, and compliance requirements.
• Maintain accurate databases, reporting tools, and system documentation.

Preferred Qualifications

• Technical background in systems support, business applications, analytics, reporting, or supply chain operations.
• Experience with Workday is a plus.
• Experience with GHX (Global Healthcare Exchange) procurement and ordering platform is a plus.
• Strong problem-solving, analytical, and customer service skills.
• Ability to effectively communicate with both technical and non-technical stakeholders.
• Experience with Databricks reporting and analytics platform is a plus.

Location

Remote, Banner provides equipment Schedule: Monday-Friday 8am-5pm *This can be a remote position if you live in the following state(s) only: AZ, CA, NV, CO, NB & WY*

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position provides functional expertise on moderately complex computer applications in an assigned department and may be expected to lead project teams. The incumbent may also be expected to troubleshoot system issues at a moderately complex level and appropriately elevate issues to other resources, as needed. This may include tasks such as creating functional documentation, participating in creating or reviewing technical documentation and training materials.

CORE FUNCTIONS

• Performs analysis of customer needs, make appropriate decisions and provides resolution or product. Products may include, but are not limited to; online applications, electronic forms, moderate to complex reports.
• Serves as a liaison for application users or customers. This may include education, negotiation and problem solving tasks to deliver desirable outcome.
• Maintains optimal operation of departmental application in partnership with information technology or external software vendor, as appropriate. This may include implementation, maintenance, testing and/or functional design.
• May represent assigned area on project teams with regional or company scope on system implementations, policy and practice changes and process redesign. This may also include managing a department program for the system. May prepare and distribute worksheets and reports, as well as maintain a database.
• Keeps current on industry and regulatory/compliance issues within assigned areas. Provides education and consultation on these issues to customers.
• In some roles, this position may supervise staff.
• This position has system-wide accountability within department or functional area, participates on system project teams and provides input on policy changes.

MINIMUM QUALIFICATIONS

Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science. A level of experience as would typically be obtained in 3 to 5 years working with systems, working as a functional "super-user" of an application in a similar department environment, or providing consultative input for application usage or design is required. Excellent working knowledge of typical word processing, spreadsheet and/or database applications is required. Good organizational, critical thinking, problem solving, communication and human relation skills are required.

PREFERRED QUALIFICATIONS

• Experience with system implementation and project management.
• Additional experience with specialized applications in related area also preferred.
• Additional related education and/or experience preferred.

Estimated Pay Range: $32.74 - $54.56 / hour

Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Our organization supports a drug-free work environment.