Sr. System Administrator - Network Operations Center

Quantum Sky; Alexandria (VA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k) match

PTO

Disability insurance

Referral bonuses

Professional development reimbursement

Parental leave

Job summary

Quantum Sky seeks a Sr. System Administrator - Network Operations Center to join the team onsite at the Customer Program in Alexandria, VA.

The role focuses on monitoring and maintaining a fast-paced NOC environment, handling incidents, and coordinating with providers to restore mission capability. The ideal candidate will have a bachelor’s degree, 2+ years in a technical ops environment, Windows experience, and an active TS/SCI clearance with CI polygraph.

Qualifications

• Bachelor’s degree and at least 2 years of relevant experience.
• Experience in a technical operations environment.
• Experience with Windows.
• Active TS/SCI clearance with CI polygraph and DoD 8570 IAT Level 2 certification or higher.

Responsibilities

• Monitor infrastructure in a 24x7 NOC environment and respond to incidents.
• Manage incidents in the Incident Management system and assign to Tier-2/3 as needed.
• Coordinate with other service providers when incidents span system boundaries.
• Investigate procedural discrepancies and identify process improvements.
• Provide professional, timely communication and incident updates.

Skills

Technical operations

Windows

Linux

Communication skills

Education

Bachelor's degree

Tools

Citrix VMware

AWS

Science Logic

Isilon

NetApp

Oracle storage

EMC storage

Job description

Description

Quantum Sky is seeking a Sr. System Administrator - Network Operations Center to join our team onsite at our Customer Program in Alexandria, VA.

Responsibilities:

• You will be supporting a customer program in a classified environment as a Network Operations Center (NOC) System Administrator.
• This position is responsible for monitoring the Infrastructure Service Provider (ISP) hosting equipment and services consisting of computers (server), networks, storage, and backup & archive, all in a fast-paced environment.
• Tasks include answering and managing calls in a 24x7 monitoring center, providing prompt and professional responses to incidents and inquiries, monitoring system dashboards for the status of services, creating Incidents in the Incident Management system, assigning Incidents to the appropriate Tier-2/Tier-3 assignment groups, assisting with troubleshooting services to restore full Mission Capability, and/or coordinating with other service Providers when incidents span system boundaries.
• Investigate and rectify procedural discrepancies as well as identifying areas of process improvement.

Qualifications

Required:

• Typically requires a bachelor’s degree and a minimum of 2 years or prior relevant experience
• Experience in a technical operations environment
• Experience with Windows

Desired:

• Excellent interpersonal and communication skills, with a focus on clarity and professionalism
• Experience with Linux
• Experience with Science Logic
• Experience with virtual/cloud computing technologies such as Citrix VMware, Amazon Web Services (AWS)
• Experience with storage products from Oracle, EMC, Dell, Isilon, NetApp

Clearance:

• Active and in-scope United States TS/SCI with CI polygraph security clearance
• Qualified applicants may be subject to a security investigation and must meet minimum qualifications for access to classified information
• Must have an active DoD 8570 IAT Level 2 certification (or higher) on start date. IAT Level 2 requires one or more of the following Professional Certifications: Security+, CE, CCNA Security, GICSP, GSEC, SSCP, CySA+, CND

Shift: This position will work a “Panama Schedule” for 24/7 shift coverage, 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off, each team works the same shift (day) for 28 days then switches to the other shift (night) for the next 28 days.

Location:

• Alexandria, VA

About Quantum Sky

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $130,000-$150,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.