Sr. Support Specialist

Penbrothers Live; Town of Poland (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A dynamic global workforce management company is hiring for a Technology Support role focused on Microsoft 365. Responsibilities include managing support requests, administering the Microsoft 365 tenant, and providing documentation support. Ideal candidates will have at least 4 years of relevant experience, strong knowledge of Office 365 Management, and excellent communication skills. This position requires adaptability to dynamic environments and a client service focus in a remote work setting.

Qualifications

• 4+ years of experience in relevant Technology roles.
• At least 2 years supporting Microsoft 365 environments.
• Experience with Apple Business Manager and Defender.

Responsibilities

• Manage support requests during staff onboarding/offboarding.
• Administer Microsoft 365 tenant and enforce security practices.
• Maintain documentation for Microsoft 365 environments.

Skills

Experience supporting Microsoft 365 cloud environments

Knowledge of Office 365 Management

Excellent communication skills

Client service skills

Critical thinking skills

Tools

PowerShell

Microsoft 365

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our Client is a leading company in the workforce management industry, committed to innovation, collaboration, and excellence. The organization prioritizes delivering outstanding service to both internal teams and external clients, ensuring high standards of efficiency and client satisfaction. A culture of continuous improvement drives success, with a focus on maintaining operational excellence and fostering strong partnerships within the industry.

What you'll do

• Management and timely resolution of support requests including but not limited to remotely supporting devices for during internal staff onboarding/offboardings.
• Support the administration of our Microsoft 365 tenant including tenant health and enforcement of security best practices.
• Building and maintaining documentation on the current state of our Microsoft 365 tenant, MDM, AAD, Defender, Apple Business Manager, etc.
• Handle all basic administrative functions, including user account maintenance, reports, and other routine tasks.
• Support end-users with technical support and training. Consult with company-wide, internal stakeholders on new requirements and optimization of existing capabilities.

What you Bring

• 4 years of experience in relevant Technology roles with at least 2 years of experience directly supporting Microsoft 365 cloud environments.
• Demonstrate strong knowledge and proficiency of Office 365 Management, Enterprise Mobility & Security services including Azure Active Directory, Intune and Mobile Device Management (MDM), including experience with Apple Business Manager, Exchange Online, and Defender
• PowerShell scripting skills is nice to have
• Any relevant Microsoft cloud security certifications are nice to have
• Excellent comprehension, verbal and written communication skills
• Outstanding client service skills through timely execution of daily requests and quick resolution to issues
• Adapt to dynamic environments and shifting demands
• Application of critical thinking skills and inquisitiveness to challenge the ‘status-quo’ and requests; fostering the best possible outcomes for the business
• Must be able to initiate and collaborate on projects
• A self-starter that is highly capable of working in a remote location with a virtual team