Sr. Supervisor, Commercial Casualty Claims - Remote

CSAA Insurance Group; Maryland; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual discretionary bonus up to 12%

401(k) with company match

Remote-first culture

Descripción de la vacante

CSAA Insurance Group is seeking a Supervisor for Commercial Casualty Claims to oversee complex auto and commercial injury claims from a remote setting across multiple states. The role involves supervising investigations, evaluating coverage decisions, and managing workflows and budgets to ensure high-quality service.

The position emphasizes leadership, policy compliance, and collaboration with partners, brokers, and internal teams in a remote-first environment that may include travel for

Formación

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• Technical experience in handling claims relevant to the supervised role.
• HS/GED or 3 years virtual customer service experience in a similar setting.
• Experience handling Commercial Auto, Rideshare, and/or TNC claims.
• Bachelor's degree in related area or equivalent combination of education and experience.
• AIC/CPCU/ICAR designations.

Responsabilidades

• Oversees investigation, evaluation, negotiation, and conclusion of claims.
• Directs and evaluates workflow of claims and liability decisions.
• Manages phone queues and daily operations across shifts.
• Ensures service levels through monitoring file quality and surveys.
• Acts as claims liaison for commercial customers and brokers.
• Provides training and coaching; conducts performance appraisals.
• Ensures compliance with insurance regulations and company policies.
• Assists with budget planning and resource management.

Conocimientos

Casualty claims supervision

Leadership

Budget awareness

Educación

Bachelor's degree in related area

HS/GED or 3 years virtual customer service

AIC/CPCU/ICAR designations

Descripción del empleo

Supervisor, Commercial Casualty Claims – Remote

Supervisor, Commercial Casualty Claims, you will supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for minor to complex litigated claims. You will be responsible for supervising claims in multiple states virtually. You may potentially manage First Notice of Loss injury queue and may act as claims Liaison in partner states to build and maintain relationships with partner clubs.

Operations Management

• Oversees the investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Has accountability for decisions on coverage and liability claims of various complexity.
• Manages phone queues.
• Arranges and conducts meetings as required for the efficient operation of the department.
• Ensures consistent and high-quality service levels through consistent ongoing monitoring of file quality, customer service reports and surveys and feedback for improvement.
• Responsible for day-to-day application of organizational policies and procedures. Communicates and enforces administrative policies, operating procedures, and safety rules, communicates changes in policy and procedures, ensures compliance of company procedures and DOI regulations,
• Oversees the daily operations of the business unit as well as multiple shifts in an operation that is open up to 7 days per week.
• Works collaboratively with other departments on projects and offers assistance with expertise.
• Produces Quality Assurance Reports (QARs).
• Has shared responsibility and accountability for budgetary planning and results for business unit and oversees the use of internal and external resources to effectively manage costs.
• Will act as claims Liaison for commercial customers and brokers to build and maintain relationships.
• Acts as subject matter expert for claim-related issues as well as legislative and DMV regulatory reviews and recommendations.
• Working with manager, conducts trend and competitive analysis focused on identifying process improvement opportunities.

Performance Management

• Conducts training needs analysis, coordinates training needs of employees and ensures employees receive training relevant to their job duties and with a focus on achieving superior customer relations.
• Promotes growth and development of staff through informal coaching and mentoring as well as formal feedback and evaluation of staff.
• Communicates and enforces administrative policies and operating procedures.
• Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.

Claims Procedures

• Oversees the investigation and conclusion of claims.
• Makes decisions on simple to complex policy coverage questions.
• Responsible for compliance of all Commercial vehicle policies claim procedures and Department of Insurance regulations. (Responsible for ensuring Department of Insurance, Corporate clients and customer complaints are resolved in a timely manner.
• supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).
• willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc)).
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Qualifications

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• ~ Technical experience in handling claims relevant to adjuster role(s) supervised.
• ~ High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry.
• ~ Experience handling Commercial Auto, Rideshare, and/or TNC claims.
• Bachelor's degree in related area or an equivalent combination of education and experience.
• Associate in Claims (AIC), CPCU and/or ICAR designations.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive .

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging

An inclusive and welcoming workplace is the cornerstone of our success.

Sustainability

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.

Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

However, we have a location-based compensation structure. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.