Sr Strategic Customer Engagement - AI

Workday; New York (NY); Hybrid; USD 148,200 - 264,000; Full time

Job summary

Workday is seeking an experienced oCHRO Strategic Customer Engagement professional to help strategic accounts realize the value of the oCHRO suite. You will advocate for customers and the product, support renewals, and cultivate referenceable customers across the HR Platform.

Based in New York City, this role requires monthly travel, collaboration across teams, and clear communication of Workday's strategy to stakeholders.

Qualifications

• Basic knowledge of core Workday HCM, recruiting and HR modules.
• Understanding of Workday AI initiatives and Sana Strategy.
• Willingness to travel to NYC monthly and support client engagements.

Responsibilities

• Proactively engage with customers to understand needs and advocate for customers and the product.
• Support renewal processes for strategic accounts and resolve product-related concerns.
• Identify customers who can serve as references for oCHRO products.
• Communicate the oCHRO strategy clearly to internal and external stakeholders.
• Partner with the P&T org to inform roadmap direction and overall mission.

Skills

Core Workday HCM

Workday Recruiting

Workday AI & Sana Strategy

HR Suite Knowledge

Job description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About The Team

The oCHRO Strategic Customer Engagement (SCE) team, housed within the oCHRO P&T organization, is dedicated to helping customers fully realize the benefits of the oCHRO platform. This is achieved through proactive involvement, focused expansion, and transparent communication.

Our key objectives include:

• Driving Renewals: Ensuring customer satisfaction and demonstrating clear Return on Investment (ROI).
• Expanding Product References: Showcasing successful platform implementations.
• Promoting Initiatives: Using workshops and outreach to introduce new features and projects.

By consistently communicating oCHRO's vision and strategy, we ensure customers are informed advocates for the platform's ongoing development.

About The Role

Basic Qualifications

Product & Customer Advocacy

Proactively engage with customers to understand their needs and advocate on behalf of both customers and the product.

Strategic Renewals

Support the renewal processes for strategic accounts by resolving product-related concerns.

Expanding Referenceability

Identify and cultivate customers who are willing to serve as references for oCHRO products.

oCHRO Strategy and Vision

Clearly communicate the oCHRO strategy to both internal and external stakeholders.

Other Qualifications

• Basic knowledge of core Workday HCM
• Basic knowledge of Workday recruiting
• Basic knowledege of Workday's AI and Sana Strategy
• Participate in initiatives that support customers and the P&T organization, helping to inform the roadmap direction and overall mission.

About You

Knowledge across the HR Suite of products, able to travel to NYC monthly and knowledge of Workday Core HCM and Compensation

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role‑specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.NY.Home Office NY Metro Tri-State

Primary Location Base Pay Range: $176,000 USD - $264,000 USD

Additional US Location(s) Base Pay Range: $148,200 USD - $264,000 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [e-mail].

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