Sr. Store PRO

Genuine Parts Company; Waltham (MA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA, a Genuine Parts Company brand, seeks a Parts Professional to deliver prompt service in-store, by phone, or at the dealer shop. You will look up parts in catalogs or the POS system and process orders with accuracy and courtesy, advising customers and supporting store staff with technical product knowledge.

You will maintain POS proficiency, handle stock orders, address issues, and participate in training.

Qualifications

• High School Diploma or equivalent is required.
• Ability to recognize part numbers and line codes for accurate selection and delivery.
• Demonstrate excellent communication and organizational skills.

Responsibilities

• Provide prompt, courteous service over the telephone, in-store, or dealer shop.
• Look up parts applications in catalogs or POS system and process orders accurately.
• Advise customers on parts and solutions, handling highly technical questions.
• Maintain POS skills and knowledge of pricing methods and policies.
• Support store personnel with product knowledge and training as needed.
• Handle stock orders, report overages/shortages/damages, ensure tidy displays.

Skills

Excellent communication

Organizational skills

Customer service

Pressure handling

Education

High School Diploma or equivalent

Tools

TAMS POS system

Cataloging system

Job description

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time

The Role:

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel

A Day in the life:

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs
• Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues
• Demonstrates professional attitude, conduct, and appearance
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods
• Provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays
• Participates in training as needed and required
• Perform all other associated tasks as assigned by management

What you’ll need:

• High School Diploma, or equivalent, required
• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
• Demonstrate excellent communication and organizational skills
• Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure
• Be ASE Parts Specialist (automotive) certified
• Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission
• Able to work retail hours at any store location as assigned by management

And if you have this, even better:

• Capable of operating TAMS point-of-sale system and cataloging
• Able to use the adding machine and process cash, check, and credit card transactions
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing
• Able to work on feet (stand and walk) for an entire assigned work shift
• Capable of lifting and moving parts and boxes of up to 60 pounds
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc

Why NAPA may just be the right place for you:

• Outstanding health benefits and 401K
• Stable company Fortune 200 with a "family" feel
• Company Culture that works hard yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

This position offers a starting hourly rate of $22.25. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.