Sr. Store PRO

USA GPC Genuine Parts Company; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401K

Career development opportunities

Job summary

NAPA in the United States is seeking a Parts Professional to deliver prompt, courteous service in-store, over the phone, or at a dealer’s shop. You will look up parts using catalogs or the POS system, process orders with accuracy, and advise customers to meet their needs with technical knowledge.

You’ll demonstrate product knowledge across parts, warranties, and pricing, supporting staff while maintaining professionalism, efficiency, and customer satisfaction.

Qualifications

• High School Diploma, or equivalent, required.
• Ability to establish and maintain good relations with customers, with courteous, efficient, and professional service.
• Recognize part numbers and line codes for proper selection and delivery of parts.

Responsibilities

• Provide prompt and courteous service to customers in-store, over the phone, or at the dealer’s shop.
• Look up parts in catalogs or POS system and process orders with accuracy.
• Advise customers on how to best meet their needs with technical knowledge.
• Maintain knowledge of products, warranties, sales programs, and store policies.
• Support store personnel and assist with day-to-day tasks as needed.

Skills

Customer service

Communication

Attention to detail

Cash handling

Education

ASE Parts Specialist (automotive) certified

Tools

TAMS POS system

Cataloging

Job description

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time.

The Role:

• A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop.
• Looks up the parts application in catalogs or POS system.
• Processes orders for customers with a high degree of accuracy, efficiency, and courtesy.
• Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature.
• Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies.
• Serves as a resource for advice to other store personnel.

A Day in the life:

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs.
• Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues.
• Demonstrates professional attitude, conduct, and appearance.
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods.
• Provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays.
• Participates in training as needed and required.
• Perform all other associated tasks as assigned by management.

What you’ll need:

• High School Diploma, or equivalent, required.
• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service.
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly.
• Demonstrate excellent communication and organizational skills.
• Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure.
• Be ASE Parts Specialist (automotive) certified.
• Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission.
• Able to work retail hours at any store location as assigned by management.

And if you have this, even better:

• Capable of operating TAMS point-of-sale system and cataloging.
• Able to use the adding machine and process cash, check, and credit card transactions.
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
• Able to work on feet (stand and walk) for an entire assigned work shift.
• Capable of lifting and moving parts and boxes of up to 60 pounds.
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary.
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Why NAPA may just be the right place for you:

• Outstanding health benefits and 401K.
• Stable company Fortune 200 with a “family” feel.
• Company Culture that works hard yet takes care of employees.
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.