Sr. Store PRO

Genuine Parts Company; Lebanon (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Genuine Parts Company in Tennessee seeks a Senior Store Pro to deliver accurate, efficient customer service across in-store, phone, and dealer shop channels. You will identify, source, and process automotive parts orders using catalog and POS systems, and advise customers on technical questions.

Maintain product knowledge, support inventory and delivery operations, and act as a resource for peers while upholding pricing and policy standards in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to identify part numbers and product codes accurately.
• Customer-focused mindset with ability to work in a fast-paced environment.
• Ability to maintain professionalism under pressure.

Responsibilities

• Provide prompt, professional service to customers in-store, by phone, and at dealer shops.
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.
• Maintain knowledge of products, warranties, sales programs, and store policies.
• Execute sales practices including customer engagement and needs assessment.

Skills

Strong communication

Interpersonal skills

Organizational skills

Part numbers identification

Customer-focused

Professionalism under pressure

Team mentorship

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (TAMS)

Job description

Summary

The Senior Store Prois responsible ford delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability toidentifyand source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Position Performance Measures:

• Customer satisfaction and issue resolution effectiveness

• Accuracy and speed of parts lookup and order processing

• Sales performance and order fulfillment efficiency

• Product knowledge and technical advisory capability

• Adherence to operational, pricing, and inventory processes

• Contribution to team support and store operations including inventory and delivery management

• Compliance with asset protection and loss prevention standards

Responsibilities

The following primary responsibilities are not all inclusive:

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)

• Accuratelyidentify, source, and process parts orders using catalog and POS systems

• Advise customers on technical product questions and recommendappropriate solutions

• Maintain strong knowledge of products, warranties, sales programs, and company policies

• Execute sales practices including customer engagement, needs assessment, and product demonstration

• Resolve customer issues effectively to ensure satisfaction and retention

• Support store operations including stock orders, reporting discrepancies, andmaintainingstore presentation

• Utilize delivery management systems to coordinate and dispatch deliveries,pulland prepare orders for customers and drivers, and support efficientlogisticsand fulfillment operations.

• Perform general housekeeping, cleaning, and organizational tasks tomaintaina safe, professional, and welcoming store environment.

• Assistwith inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helpingmaintainaccurateinventory records.

• Contribute to various store operations and team support tasks as needed tooptimizestore performance, merchandising, and overall efficiency.

• Assist with Open and Close Procedures in the store as needed

• Support continuous improvement initiatives related to store processes and operational standards.

• Ensure compliance with pricing, asset security, and operational procedures

• Participate in training and continuous development activities

• Act as a resource and support for other team members

Qualifications

Required:

• High School Diploma or equivalent

• Strong communication, interpersonal, and organizational skills

• Ability to understand and accuratelyidentifypart numbers and product codes

• Customer-focused mindset with ability to work efficiently in a fast-paced environment

• Ability tomaintainprofessionalism and composure under pressure

Preferred:

• ASE Parts Specialist certification

• Experience in automotive parts, retail, or related industry

• Familiarity with POS systems and cataloging tools (e.g., TAMS)

• Knowledge of local service area and customer base

• Ability tooperatea manual transmission vehicle

Leadership

• Demonstrates ownership of customer experience and outcomes

• Acts as a technical resource and mentor to peers

• Maintains professionalism, accountability, and strong work ethic

• Contributes to a collaborative and high-performing team culture

• Shows initiative in skill development and continuous learning

Organizational Structure

• Reports to: Store Manager / Assistant Store Manager

• Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)

• Part of: Retail Store Operations within NAPA

• Retail and warehouse environment with frequent customer interaction

• Standing and walking for extended periods throughout the shift

• Ability to lift and move parts and equipment up to ~60 lbs.

• Frequent bending, stooping, reaching (including use of ladders/stools)

• Use of equipment such as hand trucks, dollies, and hydraulic lifts

• Requires visual accuracy foridentifyingpart numbers and sequences

• Fast-paced environment requiring multitasking and attention to detail

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.