Sr. Store PRO

Genuine Parts Company; Birmingham (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401K

Fortune 200 company with family feel

Career path opportunities

Job summary

Genuine Parts Company (NAPA) is seeking a Parts Professional to deliver prompt, courteous service in-store, over the phone, or at the dealer's shop. You will look up parts using catalogs and the POS system, process orders with accuracy, and advise customers on part numbers, warranties, and store policies.

The role requires a high school diploma, excellent communication and organizational skills, and the ability to work in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent required.
• Establish and maintain courteous, efficient, professional customer service.
• Recognize part numbers and line codes for accurate selection and delivery.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced retail setting and handle pressure.
• ASE Parts Specialist certification preferred.
• Able to operate a vehicle with manual transmission and work at multiple store locations.

Responsibilities

• Provide prompt and courteous service in-store, over the phone, or at the dealer shop.
• Look up parts in catalogs or POS system and process customer orders accurately.
• Advise customers on parts, performance, warranties, and policies.
• Serve as a resource for other store personnel and maintain product knowledge.

Skills

Customer service

Part numbers literacy

Communication skills

Organizational skills

ASE Parts Specialist

Education

High School Diploma

Tools

TAMS POS system

Catalog lookup

Adding machine

Job description

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time

The Role:

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer's shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel

A Day in the life:

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer's needs
• Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues
• Demonstrates professional attitude, conduct, and appearance
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store's pricing methods
• Provides sales support functions by processing salespersons' stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays
• Participates in training as needed and required
• Perform all other associated tasks as assigned by management

What you'll need:

• High School Diploma, or equivalent, required
• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
• Demonstrate excellent communication and organizational skills
• Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure
• Be ASE Parts Specialist (automotive) certified
• Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission
• Able to work retail hours at any store location as assigned by management

And if you have this, even better:

• Capable of operating TAMS point-of-sale system and cataloging
• Able to use the adding machine and process cash, check, and credit card transactions
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing
• Able to work on feet (stand and walk) for an entire assigned work shift
• Capable of lifting and moving parts and boxes of up to 60 pounds
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc

Why NAPA may just be the right place for you:

• Outstanding health benefits and 401K
• Stable company Fortune 200 with a “family” feel
• Company Culture that works hard yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.