Sr. Specialist, Pet Services Projects & Operations

Petco; United States; On-site; USD 74,000 - 122,000; Full time

Job summary

Petco in the United States is seeking a Senior Specialist, Pet Services Operations to drive the performance of grooming and dog training services across store networks. You will lead cross-functional programs, update SOPs, and ensure field readiness while coordinating with Field Operations, Store Operations, Training & Education, Product, Maintenance and Supply Chain.

This role emphasizes data-driven decisions, project leadership, and strong vendor relations to maintain smooth operations and

Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field.
• 5+ years of experience in project management or operations, preferably within pet services (grooming, dog training) or multi-unit retail environment.

Responsibilities

• Manage cross-functional projects of diverse complexity and scope from planning through execution with workplans, milestones, and stakeholder alignment.
• Coordinate pilot programs, product testing, and initiative rollouts with Field Ops and Training & Education teams.
• Track project milestones and analyze performance metrics to ensure on-time, in-scope delivery.
• Maintain and refine service toolkits, SOPs and field-facing resources to enhance operational consistency.
• Coordinate with Field Operations and Store teams to ensure readiness for tool deployment and policy adoption.
• Investigate field inquiries and provide solutions related to grooming and dog training operations.
• Facilitate product trials, supply ordering processes, and vendor communications.
• Monitor supply levels and coordinate with supply chain and maintenance.
• Assess salon maintenance issues and coordinate timely resolution with partners.
• Serve as a connector between Field Ops, Store Ops, Maintenance and Product teams to ensure successful initiatives.
• Identify opportunities for process improvement and implement practical solutions.
• Leverage reporting systems to query data and support data-driven decisions.

Skills

Grooming operations

Cross-functional collaboration

Communication

Attention to detail

Vendor management

Project coordination

Education

Bachelor’s degree in Business, Operations, Supply Chain, or related field

Tools

MicroStrategy

Excel

Job description

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

This Senior Specialist, Pet Services Operations is responsible for driving the operational performance, consistency, and execution of Petco’s Grooming and Dog Training service offerings. Working under minimal supervision with wide latitude for independent judgment, this role plans and coordinates cross-functional projects, ensures field readiness for new programs, and maintains core operational resources, SOPs and service toolkits.

This role serves as the central operational connector between Field Operations, Store Operations, Training & Education, Product, Maintenance, and Supply Chain to resolve complex field operational issues and ensure seamless customer and partner experience.

Duties and Responsibilities:

• Manage assigned cross-functional projects of diverse complexity and scope from planning through execution, including workplans, milestone tracking, and stakeholder alignment to achieve measurable team objectives.
• Coordinates pilot programs, product testing, and initiative rollouts in collaboration with Field Ops and Training & Education teams, evaluating operational readiness and field capacity.
• Track project milestones and analyzes performance metrics to ensure on-time, in-scope delivery and identify operational trends.
• Maintain, update, and refines service toolkits, SOPs and field-facing resources, recommending new methods and procedural improvements to enhance operational consistency.
• Coordinate with Field Operations and Store teams to ensure readiness for tool deployment, equipment use and policy adoption across locations.
• Investigates and provides solutions to field inquiries and operational issues related to grooming and dog training operations; anticipates problems and recognizes when to deviate from standard practices to resolve challenges.
• Facilitate product trials, supply ordering processes, and day-to-day vendor communications related to grooming and dog training operations.
• Monitor supply levels and coordinate with supply chain and maintenance to ensure grooming salons have the necessary inventory and assets.
• Assess salon maintenance issues and coordinates timely resolution with appropriate partners to minimize operational downtime and partner disruption.
• Serve as a key connector between Field Ops, Store Ops, Training & Education, Maintenance and Product teams to ensure successful execution of initiatives.
• Partners with. Manager to evaluate execution timelines with business priorities and field capacity, exercising independent judgment to manage competing deadlines.
• Identifies opportunities for process improvement, develop practical solutions, and executes implementation to optimize.
• Leverages reporting systems (such as MicroStrategy and Excel) to query data, uncover operational insights, and recommend data-driven solutions to support decision making.

Supervisory Responsibility:

This position will not have supervisor responsibility.

Minimum Qualifications:

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field.
• 5+ years of experience in project management or operations, preferably within pet services (grooming, dog training) or multi-unit retail environment.

Required Skills:

• Strong understanding of grooming operations, service safety standards and field execution dynamics
• Experience managing cross-functional projects, timelines, and vendor relationships
• Proficiency in using MicroStrategy to query and pull data and Excel to analyze data and develop insights.
• Effective written and verbal communication skills with the ability to influence without direct authority.
• Detail-oriented with strong organizational, follow-through, and problem-solving capabilities.

#LI-AT2

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

$73,800.00 - $122,200.00

/ year

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

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