Sr. Client Services Specialist

Harbor Group Management Company; Norfolk (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salaries

Bonuses

Medical, dental & vision plans

401(k) plan with employer matching

PTO & 10+ paid holidays

Paid parental leave

Paid birthday off

Flexible spending accounts

Long-term disability

Life insurance

Short-term disability

Health savings account with employer

Job summary

Harbor Group International is seeking a Senior Specialist, Client Services to support investor relationships across Harbor Group entities and funds. The role sits in the Investor Relations Services team, handling communications, capital calls, tax information, and escalations with cross-functional partners.

Responsibilities include maintaining investor data in the CRM, managing the investor portal, preparing raise information for accounting, tracking payments, and supporting fundraising

Qualifications

• Bachelor's degree in business, finance, or related field, or equivalent experience.
• 2–3 years' experience supporting business development, investment, legal services, or similar environment.
• Experience with a CRM platform or investor portal is preferred.

Responsibilities

• Communicate with investors and serve as a primary contact for assigned investor base.
• Send, track, and review capital calls, distribution letters, and tax information for accuracy and compliance.
• Support fundraising and relationship management with Investor Relations and Business Development teams.
• Resolve escalated investor inquiries and distribution issues with guidance from leadership.
• Maintain investor data in CRM and manage documents in the investor portal.
• Prepare raise summaries and reports for accounting; track payments and past-due items.
• Assist in investor events and portfolio reporting as requested.

Skills

CRM platform

Investor relations

Microsoft Office

Excel skills

Verbal communication

Written communication

Organization

Cross-functional

Independent work

Institutional investors

Claude AI

Education

Bachelor's degree in business/finance

Tools

Adobe

CRM software

Job description

Harbor Group International (HGI) is a leading global private equity real estate investment manager, with $21 billion in assets under management. HGI's vertically integrated platform offers a broad range of both direct real estate and credit strategies across the risk/return spectrum.

Senior Specialist, Client Services

REPORTS TO: Director, Investor Relations Services

LOCATION: Onsite Norfolk, VA Corporate Office

Job Summary

The Senior Specialist, Client Services, is a member of the Investor Relations Services team who supports the administration of investor relationships throughout the lifecycle of their investments across Harbor Group International entities and funds. This role takes on a higher degree of independence and ownership than the Specialist level, serving as a point of escalation on investor and data issues, while working cross functionally with Business Development, Accounting, Legal, and Compliance.

Responsibilities

• Communicate directly with new and existing investors committed to Harbor Group entities and funds, serving as a point of contact for an assigned investor base.
• Send, track, and review investor communications, including capital calls, distribution letters, and tax information, for accuracy and compliance.
• Partner with Investor Relations and Business Development colleagues, providing information and materials to support fundraising and relationship management efforts.
• Assist in resolving escalated investor inquiries and distribution payment issues, looping in the Director as needed.

Investor Portal and CRM Administration

• Create and maintain investor information in the CRM database, including new investor and prospect account setup.
• Manage document upload and organization within the investor portal, including reports, forms, and tax documents, in line with investor and compliance requirements.
• Identify investor data discrepancies and errors and coordinate corrective actions with the appropriate teams.
• Provide day to day support to investor CRM users and help train newer Specialists on portal and CRM processes.

Capital Calls, Tracking, and Compliance

• Maintain raise and deal tracking spreadsheets in conjunction with direction from the Investor Relations Services team, including investor commitment amounts.
• Send, track, and review subscription documents for compliance, following up on outstanding items.
• Track payments due and paid by investors, and drive follow up on past due payments and outstanding subscription materials.
• Finalize and summarize raise information to provide to in house Accounting.
• Prepare accurate, timely reports on past due investors and outstanding documents.

Events and Reporting

• Compile investor information kits and support preparation for investor fund presentation events.
• Generate investor portfolio reports as requested by clients, the equity team, or the legal department.
• Provide various correspondence and information to investors by email and mail.

Other

• Assist Investor Relations and Business Development executives by providing requested information and materials.
• Other special projects and duties, as assigned.

Qualifications

• Bachelor's degree in business, Finance, or a related field preferred, or equivalent experience.
• Two to three years of experience assisting and interacting in a business development, investment, legal services, or similar environment.
• Prior experience with a CRM platform or investor portal system preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and Adobe, with strong Excel skills.
• Excellent verbal and written communication skills.
• Detail oriented and highly organized, comfortable working with senior executives and high net worth individuals by phone, email, and in person.
• Strong organizational skills with the ability to prioritize competing deadlines and adapt quickly in a fast-paced, dynamic environment.
• Able to work independently and cross departmentally, managing multiple concurrent projects and meeting critical deadlines.
• Experience working with institutional investors is a plus.
• Claude and other AI use a plus.

What We Offer

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.