Sr. Specialist, Internal Communications - Customer Solutions

The Home Depot; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

The Home Depot is seeking a Senior Specialist, Internal Communications, to inform, engage and align associates within the Customer Solutions contact center. This is not an entry-level role and requires a seasoned communications professional who can translate strategies into clear internal messaging.

Responsibilities include monitoring media, analyzing trends, writing press materials, proactive media relations, and managing internal site content and communications for leadership messaging.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum 3 years of work experience in internal/corporate communications.
• Ability to translate business strategies into clear internal messaging.

Responsibilities

• Monitor news and social media related to the company.
• Measure, analyze and report on traditional and social media trends.
• Write press materials including press releases, media alerts, and pitch materials.
• Plan and execute proactive media relations and outreach.
• Research and write corporate site content and related updates.
• Respond to media inquiries and manage press release processes.

Skills

Media monitoring

Analytics & reporting

Press materials

Media relations

Content writing

Vendor management

Education

Bachelor's degree

Job description

Position Purpose:

The Senior Specialist, Internal Communications, plays a critical role in informing, engaging and aligning associates in The Home Depot’s Customer Solutions contact center organization. This is not an entry-level role. The position is meant for an experienced communications professional who excels at translating business strategies, operational changes and key organizational updates into clear, actionable messaging for internal associates.

Key Responsibilities:

• 25% Monitoring news and social media
• 20% Measurement, analysis and reporting traditional and social media trends
• 10% Writing press materials (incl. press releases, media alerts, pitch materials)
• 15% Proactive media relations planning & execution (proactive pitching)
• 15% Researching/writing corporate site content
• 15% Respond to various local and trade media inquiries, Managing vendors, payments, analysis of potential new vendors, and Manage press release process (proofing/distribution), PR Email Inbox

Direct Manager/Direct Reports:

• Reports to a Sr Manager, Corporate Communications

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Basic responsibilities include overseeing internal communications channel strategy, developing and editing leader communications, change management announcements and internal newsletter and email content for the Customer Solutions organization. The Senior Specialist monitors the performance of internal communications channels and makes strategic and creative recommendations to improve channel effectiveness.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• None